DaiAnna Deane
Stafford,VA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Covenants Administrator
Associa
10.2021 - Current
- Provided support to Architectural Review Committee (ARC) by reviewing for completeness of applications and preparing monthly presentation for committee review.
- Enforced compliance of 2,400+ units with community's rules and regulations pertaining to exterior modifications and property maintenance standards.
- Coordinated with inspectors for all inspections outside of annual schedule, which includes email requests and community concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Planned, designed, and scheduled phases for large projects such as annual inspections and governing document revisions.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Administrative Assistant
Associa
09.2020 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Developed social media calendar, which included scheduling email blasts and social media posts.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Provided administrative support with accurate document preparation and data entry.
- Processed and coded invoices to support timely fulfillment and delivery.
- Managed and maintained file system with up to date records.
Associate Trainer/Cashier Team Lead
Panera
08.2017 - 08.2020
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Associate of Science - Psychology
Northern Virginia Community College
Annandale, VA12.2023
Skills
- Team Leadership
- Administrative Support
- Time Management
- Microsoft Office
- Customer Service
- Critical Thinking
Timeline
Covenants Administrator
Associa
10.2021 - Current
Administrative Assistant
Associa
09.2020 - 09.2021
Associate Trainer/Cashier Team Lead
Panera
08.2017 - 08.2020
Associate of Science - Psychology
Northern Virginia Community College