Daichele Haynes
Lawton,Oklahoma
Summary
Accomplished professional with a proven track record at Walmart, enhancing customer service efficiency and satisfaction. Expert in managing team dynamics and customer relations at Urban Air Adventure Park, with a knack for resolving conflicts and improving marketing strategies. Skilled in both international customer service (hard skill) and effective communication (soft skill), consistently exceeding expectations.
Overview
6
6
years of professional experience
Work History
Customer Service
Walmart
11.2022 - Current
- Streamlined front desk operations for improved efficiency and customer service.
- Delivered exceptional customer service, exceeding member expectations consistently.
- Followed up with customers about customer service.
- Delivered exceptional customer service, resolving any issues promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
Daycare Teacher
Rising Stars
03.2021 - 10.2022
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Gathered materials and resources to prepare for lessons and activities.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Manager
Urban Air Adventure Park
07.2018 - 03.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - Sports & Exercise Science
Cameron University
Lawton, OK12-2024
Skills
- International customer service
- Effective customer service
- Orthotic customer service
- Outstanding customer service
- Customer service and communication skills
- Customer service and satisfaction
Languages
English
Full Professional
Timeline
Customer Service
Walmart
11.2022 - Current
Daycare Teacher
Rising Stars
03.2021 - 10.2022
Manager
Urban Air Adventure Park
07.2018 - 03.2021
Bachelor of Science - Sports & Exercise Science
Cameron University
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