Daigre Vaughn
Jackson,MS
Summary
Proactive and guest-focused professional with experience at Baymont Inn & Suites Hotel, adept in Reservation Management and Problem-solving skills. Excelled in maintaining guest relations, ensuring repeat business through effective issue resolution and superior customer service. Demonstrated initiative and teamwork orientation, enhancing guest satisfaction and loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hotel-front-desk-agent
Baymont Inn & Suit Hotel
03.2020 - Current
- Welcome each new arrival pleasantly and confirm reservations and identification.
- Maintain strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collect room deposits, fees, and payments.
- Handle guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
Education
Associate of Arts -
Hinds Community College
Raymond, MS07.2024
Skills
- Guest Relations
- Initiative-taking
- Reservation Management
- Teamwork orientation
- Microsoft Office
- Problem-solving skills
- Customer Service
Certification
Wyndham Rewards Top Enroller
Timeline
Hotel-front-desk-agent
Baymont Inn & Suit Hotel
03.2020 - Current
Wyndham Rewards Top Enroller
Associate of Arts -
Hinds Community College
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