Daija Carroll
Greenwood,SC
Summary
Dynamic and result-driven Senior Customer Service Agent and Sales Associate with over 7 years of comprehensive experience in both inside and outside sale environments and customer interactions m. Demonstrated ability to exceed revenue expectations and client relationship management. Confident in ability to impact success at all levels of an organization.
Overview
6
6
years of professional experience
Work History
Financial Advisor
FIS Global
Remote , SC
12.2021 - 03.2024
- Fields Inbound/Outbound calls to assist customers with their retirement benefits
- Provides customers service in understanding their benefits and provides clarity on their plans
- Maintains updated Customer account information; Consults more experienced Customer service personnel with problems and questions
- Develops knowledge of credit customer service industry practices, credit card products and services, division policies and procedures and applicable consumer credit and other regulatory guidelines; Assist a variety of Customer services activities for credit customers.
Customer Service Representative
Charter Spectrum
Greenville, SC
12.2019 - 11.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints; Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations; Followed policies and procedures to meet or exceed established performance requirements.
- Recommended and initiated product offerings to meet customer changing needs; Explained benefits, features and recommendations to maximize client retention.
- Reviewed account and service histories to identify trends and resolve issues; Documented customer correspondence in CRM to track requests.
Customer Service Representative
Walmart
Greenwood, SC
03.2018 - 09.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service; Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor; Improved customer service wait times to mitigate complaints.
- Fielded customer complaints and queries, fast-tracking for problem resolution; Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance; Educated customers on special pricing opportunities and company offerings.
Education
Communication And Rhetoric
Piedmont Technical College
08.2016
Skills
- Advising on Investments and Mutual Funds Understanding, Investment Opportunity Identification
- Verbal and Written Communication, Order and Refund Processing
- Customer Account Management and Customer Retention Strategies
- Upselling Products and Services and Inbound and Outbound calling, Editing and Proofreading , Data Entry
Timeline
Financial Advisor
FIS Global
12.2021 - 03.2024
Customer Service Representative
Charter Spectrum
12.2019 - 11.2021
Customer Service Representative
Walmart
03.2018 - 09.2019
Communication And Rhetoric
Piedmont Technical College