Daija Charles
Tinley Park,IL
Summary
Dedicated professional with extensive experience in order processing, inventory management, customer service, and logistics. Strong organizational skills, attention to detail, and ability to manage multiple tasks in fast-paced environments. Proven track record of maintaining accurate records, communicating effectively with stakeholders, and ensuring efficient operations.
Overview
9
9
years of professional experience
Work History
ORDER PROCESSING SPECIALIST
ITW
07.2023 - Current
- Received and processed customer orders, verifying item availability and ensuring compliance with company policies
- Maintained accurate records of orders, inventory levels, and delivery schedules using accounting software
- Communicated with customers regarding order status, delivery timelines, and freight charges
- Coordinated with warehouse staff to ensure timely and accurate order fulfillment
- Created and managed sales orders, invoices, and credit memos while ensuring customer adherence to credit terms
- Provided real-time updates on inventory levels and assisted in maintaining data accuracy
- Collaborated with cross-functional teams to resolve customer inquiries and improve order processing workflows
INBOUND LEAD
ITRenew
09.2020 - 08.2023
- Oversaw the receipt and processing of inbound shipments, ensuring accuracy and compliance with company standards
- Verified and updated inventory levels within warehouse management systems
- Prepared and provided detailed reports on inbound metrics for management review
- Coordinated communication with carriers, vendors, and internal teams for efficient order processing
- Created and managed Bill of Lading documents for outgoing shipments and ensured accurate documentation
- Investigated and resolved discrepancies between purchase orders, invoices, and receiving records
- Trained new employees on inbound procedures, order processing, and best practices
MEMBER SERVICES REPRESENTATIVE
The Cartwright Companies
05.2016 - 09.2020
- Processed customer orders from initial inquiry to delivery confirmation while maintaining accurate records
- Communicated with customers via phone and email, providing timely updates and resolving inquiries
- Created and managed shipping-related documentation including BOLs, packing lists, and invoices
- Monitored shipment statuses and coordinated with carriers to ensure on-time delivery
- Resolved customer concerns by collaborating with relevant departments to deliver solutions
- Ensured compliance with company policies and maintained high levels of confidentiality
- Assisted with inventory control by tracking shipments and verifying received products against orders
Education
High School Diploma -
Rich East High School
Park Forest, ILSkills
- Order Processing & Inventory Management
- Customer Service & Communication
- Data Entry & Record Keeping
- Microsoft Office Suite & Accounting Software
- Problem-Solving & Attention to Detail
- Team Collaboration & Cross-Functional Communication
- Shipping Documentation & Freight Coordination
Timeline
ORDER PROCESSING SPECIALIST
ITW
07.2023 - Current
INBOUND LEAD
ITRenew
09.2020 - 08.2023
MEMBER SERVICES REPRESENTATIVE
The Cartwright Companies
05.2016 - 09.2020
High School Diploma -
Rich East High School
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