Daija Green
Lafayette,LA
Summary
Motivated Team Leader partnering with store leadership team to execute efficient operations and deliver exceptional customer service. Highly skilled directing retail operations and focused on reducing costs and improving efficiency. Collaborative leader with excellent motivation and training skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Relief Manager
Waffle House
Youngsville, LA
04.2023 - Current
- Maintained accurate records of inventory levels for all departments within the facility.
- Implemented operational processes designed to streamline workflow, improve efficiency, and reduce costs.
- Performed daily inspections of the facility to identify any potential safety concerns or operational problems.
- Conducted regular meetings with staff members to discuss progress towards goals and objectives.
- Ensured compliance with company policies and procedures as well as local regulations regarding health and safety.
- Investigated incidents involving customers or staff members in order to determine root causes.
- Organized team building activities designed to foster collaboration among team members.
- Analyzed financial data to identify areas where cost savings could be achieved without compromising quality standards.
- Created detailed reports outlining progress on projects, budget projections, staffing needs.
- Identified opportunities for improvement in existing systems and processes and implemented changes accordingly.
- Assisted with onboarding of new employees by providing training and orientation materials.
- Coordinated resources among multiple teams working on overlapping projects.
- Developed effective communication protocols between departments to facilitate information sharing.
- Provided guidance and support to staff members in all departments while relieving senior managers.
- Monitored employee attendance records on a weekly basis and took appropriate action when needed.
- Reviewed existing procedures regularly to ensure they remain up-to-date.
- Managed day-to-day operations in accordance with established budgets and timelines.
- Responded quickly and effectively to customer complaints and inquiries.
- Developed strategies to ensure all customer service operations were running smoothly and efficiently.
- Conducted regular meetings with department heads to review performance, discuss issues, and provide feedback.
- Collaborated with vendors for the procurement of necessary supplies, equipment, and services for the organization.
- Served as a point of contact for external stakeholders such as clients or suppliers.
- Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conflicts.
- Assisted with training and onboarding of sales associates in store operations.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Completed daily sales reports and analyzed metrics to identify trends.
- Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
- Adhered to store policies and procedures to maintain regulatory and legal compliance.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Waitress Supervisor
Brenda's Diner
New Iberia, LA
05.2017 - 11.2024
- Assisted bartenders when needed during peak hours or when short staffed.
- Maintained accurate records of sales transactions and inventory levels.
- Created daily shift schedules for waitstaff according to business needs.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Resolved customer complaints in a timely manner with professionalism.
- Developed weekly specials and promotional items to increase sales revenue.
- Analyzed financial reports such as sales data and labor costs for management review.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Managed staff payroll activities including time-off requests, attendance tracking, overtime approval.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
Shift Leader
Great American Cookies
New Iberia, LA
12.2020 - 04.2023
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Monitored inventory levels and ordered supplies as needed.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Monitored employee performance and provided feedback for improvement.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Analyzed sales data to identify trends and areas for improvement.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Scheduled team members for shifts based on business needs and customer demand.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
Shift Leader
Burger King
New Iberia, LA
12.2018 - 12.2019
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Monitored inventory levels and ordered supplies as needed.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Monitored employee performance and provided feedback for improvement.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Analyzed sales data to identify trends and areas for improvement.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
Education
High School Diploma -
New Iberia Senior High School
New Iberia, LA05-2020
Skills
- Paperwork Processing
- Payment Processing
- Negotiation
- Compliance
- Deposit Preparation
- Incident Reports
- Staff Supervision
- Shift Management
- Sales Techniques
- Schedule Management
- Policy administration
- Staff Management
- Emergency Response
- Training and Development
- Scheduling and Coordinating
Certification
- Microsoft word
- Excell Spreadsheet
- Powerpoint
References
References available upon request.
Timeline
Relief Manager
Waffle House
04.2023 - Current
Shift Leader
Great American Cookies
12.2020 - 04.2023
Shift Leader
Burger King
12.2018 - 12.2019
Waitress Supervisor
Brenda's Diner
05.2017 - 11.2024
High School Diploma -
New Iberia Senior High School