Daija Griffin
Gainesville,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Warehouse Packer
Amazon
07.2023 - 10.2024
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
call center operator
INTRALOT
10.2021 - 07.2023
- Provided support to techs on jobs servicing lottery machines
- Troubleshooting and communicating with machines, and changing games out for techs
- Notating every account effectively explaining what was done on the call
- Responsible for disabling and enabling machines according to Georgia lottery
DELI CLECK
PUBLIX
03.2020 - 11.2020
- Assisted customers
- Described product to customers and accurately explained details and care of merchandise
- Effectively communicated with and supported sales, marketing and administrative teams daily
- Responded to all customer inquiries thoroughly and professionally
- Stock merchandise
- Cook and cleaning
CASHIER/CUSTOMER service
WALMART SUPERCENTER
12.2018 - 01.2019
- Assisted customers
- Described product to customers and accurately explained details and care of merchandise
- Effectively communicated with and supported sales, marketing and administrative teams daily
- Responded to all customer inquiries thoroughly and professionally
- Stock merchandise
Education
Associate of Arts - Medical Technology
Institute of Medical And Business Careers
Dacula, GA11-2025
Skills
- Quick learner
- Critical thinking
- Adheres to customer service procedures
- Time management
- Professionalism
- Teamwork
Timeline
Warehouse Packer
Amazon
07.2023 - 10.2024
call center operator
INTRALOT
10.2021 - 07.2023
DELI CLECK
PUBLIX
03.2020 - 11.2020
CASHIER/CUSTOMER service
WALMART SUPERCENTER
12.2018 - 01.2019
Associate of Arts - Medical Technology
Institute of Medical And Business Careers
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