Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

DaiJa Horton

Oklahoma City,OK

Summary

Dynamic customer service professional with extensive experience at TTEC, adept at resolving conflicts and enhancing client loyalty. Proven problem-solving skills and effective communication abilities drive exceptional service. Recognized for maintaining high standards in fast-paced environments, ensuring customer satisfaction, and fostering positive relationships to boost repeat business.

Overview

2026
2026
years of professional experience

Work History

Front End Associate

Costco
  • Restocked and organized merchandise in front lanes.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
  • Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Customer Service Representative

TTEC
02.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.

Sales Associate

Dillard's
03.2021 - 02.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Host

Broadway 10 Bar and Chophouse
01.2018 - 05.2020
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Delivered pick-up and curbside orders to guests.

Sales Associate

Rue 21
06.2016 - 05.2017
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Education

Killeen High School
Killeen, TX
2016

Skills

  • Time management
  • Customer service
  • Problem-solving skills
  • Verbal and written communication
  • Call center operations
  • Communicating with clients
  • Typing speed

Timeline

Customer Service Representative

TTEC
02.2023 - Current

Sales Associate

Dillard's
03.2021 - 02.2023

Host

Broadway 10 Bar and Chophouse
01.2018 - 05.2020

Sales Associate

Rue 21
06.2016 - 05.2017

Front End Associate

Costco

Killeen High School

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DaiJa Horton