Summary
Overview
Work History
Education
Skills
References
Timeline
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Daija Jones

Daija Jones

Baton Rouge,LA

Summary

Detail-oriented Administrative Assistant with proven expertise in customer relations and an ability to thrive in fast-paced environments. Demonstrates strong multitasking skills, sound judgment, and a commitment to accuracy in clerical tasks. Known for resilience and adaptability, successfully managing challenges while fostering team collaboration. Passionate about continuous learning and embracing change to enhance professional growth.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

ExxonMobil
Baton Rouge, LA
03.2024 - Current
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Compiled data from various sources into organized reports for review by management team.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.

Customer Service Representative

Walmart
Baton Rouge, LA
10.2020 - 03.2024
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Developed strong communication and interpersonal skills through daily interactions with clients.
  • Managed and organized customer records, ensuring accuracy and confidentiality.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Crime Strategic Unit Internship

Baton Rouge Crime Strategies Unit
Baton Rouge, LA
01.2023 - 05.2023
  • Reviewed case files for pertinent information that may be relevant to the investigation.
  • Performed routine duties such as filing paperwork, organizing documents, and making copies for investigative teams.
  • Reviewed gathered information to assess or detect issues.
  • Planned and completed group projects, working smoothly with others.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Administrative Assistant

Mayor's Office
Franklin, LA
06.2018 - 08.2020
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Education

Bachelor of Arts - Sociology- Criminology

Louisiana State University And A&M College
Baton Rouge, LA
12.2023

Skills

  • Information Security
  • Database Research
  • Scheduling and coordination
  • File and Records Management
  • Exceptional Writer
  • Proficient in MS Office
  • Communication and interpersonal skills
  • Administrative support
  • Attention to detail
  • 70 words per minute (WPM)
  • Service planning
  • Organizational leadership
  • Adaptability
  • Problem-solving aptitude
  • Public speaking
  • Decision-making
  • Professionalism

References

References available upon request.

Timeline

Administrative Assistant

ExxonMobil
03.2024 - Current

Crime Strategic Unit Internship

Baton Rouge Crime Strategies Unit
01.2023 - 05.2023

Customer Service Representative

Walmart
10.2020 - 03.2024

Administrative Assistant

Mayor's Office
06.2018 - 08.2020

Bachelor of Arts - Sociology- Criminology

Louisiana State University And A&M College

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Daija Jones