Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Daijah Mccoy

Birmingham

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

Fultondale
05.2023 - Current
  • Initiated store operations promptly at 7am.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Operator

Magna International Inc
09.2020 - 05.2023
  • Operate machinery for manufacturing Mercedes components.
  • Organized tools and equipment for efficiency.
  • Oversaw stock levels ensuring efficient supply chain processes.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.

Wells Fargo Call Center
07.2018 - 07.2020
  • Effectively managed difficult customer situations, de-escalating conflicts and building rapport
  • Quickly identified and resolved customer issues, minimizing downtime and maximizing customer satisfaction
  • Maintained a high level of professionalism and patience in all customer interactions.

General Manager

Taco Bell
06.2015 - 06.2018
  • Led store operations, managed truck orders, and organized scheduling.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.

Education

High school or equivalent -

Woodlawn High Sch-Magnet
Birmingham, AL
05.2014

Skills

  • Customer service
  • Communication skills
  • Machining
  • Quality Control
  • Quality Inspection
  • Manufacturing
  • Food safety
  • Assembly
  • Warehouse Experience
  • Money handling
  • Team leadership

Certification

Driver's License, 04/01/23, 07/01/27

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Assistant Manager

Fultondale
05.2023 - Current

Operator

Magna International Inc
09.2020 - 05.2023

Wells Fargo Call Center
07.2018 - 07.2020

General Manager

Taco Bell
06.2015 - 06.2018

High school or equivalent -

Woodlawn High Sch-Magnet

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Daijah Mccoy