DAIJA POWELL
Vineland,NJ
Summary
Detail-oriented professional with a strong background in healthcare, administrative support, and regulatory compliance. Experienced in customer service, data entry, and ensuring adherence to privacy and procedural guidelines. Proven ability to work independently, analyze information, and maintain high standards in specimen collection and verification processes.
Overview
5
5
years of professional experience
Work History
Permanent Building Substitute Teacher
ESS
04.2024 - Current
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Researched and selected age-appropriate materials and resources for classroom instruction.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Monitored student performance and provided feedback to inform instruction.
Senior Student Loan Representative
Discover Bank
02.2022 - 10.2023
- Assisted students in navigating loan applications, providing accurate information, and resolving inquiries.
- Processed and verified loan applications, ensuring compliance with regulatory requirements.
- Maintained accurate and up-to-date records in the CRM system.
- Provided outstanding customer service and technical troubleshooting for online banking platforms.
Senior Account Manager
Discover Bank
02.2021 - 02.2022
- Provided high-level customer service by resolving account issues and ensuring satisfaction.
- Assisted customers in using online banking services, maintaining accurate account records.
- Collaborated with internal teams to gather feedback for product and service improvements.
- Maintained and developed strong relationships with key accounts, increasing retention.
Customer Billing Representative
PHLY Insurance
02.2020 - 02.2021
- Documented customer requests and resolved service issues, improving overall customer satisfaction.
- Developed billing strategies to reduce late payments and improve company cash flow.
- Conducted regular audits to ensure accuracy in customer billing data and addressed discrepancies.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Education
Associate of Applied Science - Pre Nursing
Rowan College At South Jersey
Vineland, NJ06.2025
Skills
- Specimen collection & processing
- Independent Work
- Organizational Skills
- Communication
- Attention to Detail
- Data Management
- Specimen Collection & Processing
- Microsoft Office Proficiency
- Data Entry
Timeline
Permanent Building Substitute Teacher
ESS
04.2024 - Current
Senior Student Loan Representative
Discover Bank
02.2022 - 10.2023
Senior Account Manager
Discover Bank
02.2021 - 02.2022
Customer Billing Representative
PHLY Insurance
02.2020 - 02.2021
Associate of Applied Science - Pre Nursing
Rowan College At South Jersey
Similar Profiles
Tyrell Crosby-WoodsTyrell Crosby-Woods
Catering Utility Worker at ESSCatering Utility Worker at ESS
Celeste MaldonadoCeleste Maldonado
Substitute at ESSSubstitute at ESS
Rebecca PriceRebecca Price
Substitute Teacher at ESSSubstitute Teacher at ESS
Dawn M AndrieseDawn M Andriese
Substitute Teacher at EssSubstitute Teacher at Ess
Alexander VargaAlexander Varga
Client Relationship Manager at 365 Health ServicesClient Relationship Manager at 365 Health Services