Daija Thomas
Jacksonville,FL
Summary
Senior Product Owner with a proven track record in leading multi-million-dollar projects across healthcare, technology, and pharmaceuticals. Skilled in Agile/Scrum, process optimization, and cross-functional collaboration. Certified ScrumMaster and Product Owner with a strong IT and supply chain background.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Senior Product Owner
IPD Analytics
09.2022 - Current
- Product Leadership: Directed multi-million-dollar initiatives, including global patent trackers, legislative monitoring tools, and centralized search functions for 10,000+ drugs and patents.
- Agile Management: Led daily Scrum/Kanban activities, ensuring seamless project delivery across 10+ countries and 70+ internal/external sites.
- Stakeholder Engagement: Delivered comprehensive release notes and quality control for new products, driving increased subscriptions and renewals.
Technical Product Owner (Contractor)
CVS Health
06.2022 - 09.2022
- Data-Driven Insights: Spearheaded store report metric catalog development, integrating data from 9,967 CVS stores for enhanced performance insights.
- Cross-Functional Collaboration: Coordinated projects across Business Intelligence, Data Engineering, and external vendors to close data gaps and deliver analytic findings.
IT Product Owner (Contractor)
United Health Group
01.2022 - 06.2022
- Project Management: Led a project tracking in-patient and out-patient treatments across 20+ international stakeholders, aligning business requirements with technical deliverables.
IT Product Owner/ Data Analyst
Trane Technologies (HVAC SBU)
07.2021 - 01.2022
- Process Improvement: Led end-to-end process of implementing a business enhancement request utilizing artificial intelligence for over 30 dealers, complete with a detailed step-by-step guide and a RACI metric for easy reference and assistance for 20 employees
- Analytics Implementation: Created process flows and road mapping for data analytics requests by implementing a self-service analytics portal powered through Service Now for the product owners and the digital telematics team.
Product Owner
Trane Technologies (Thermo King SBU)
07.2020 - 07.2021
- Product Release Management: Directed 300+ Oracle R12 functional releases, identifying workflow bottlenecks and implementing solutions across North America.
HRIS Product Owner
Trane Technologies (Corporate SBU)
01.2020 - 07.2020
- Project Management: Managed Service Now My HR Data/ Assignment Separation for IR and Trane Technologies Phase 2 Gates 1-5
- TSA: Assisted with company separation work by delivering Transition Service Agreements (TSA) and requested Statements of Work (SOW) for New IR.
IT Product Owner
Ingersoll Rand (Now Known As Trane Technologies)
07.2019 - 01.2020
- Acquisition Integration: Collected data and analyzed to deliver software upgrades for 15 global locations.
- AppTracker Management: Managed documentation, timelines, and milestones for Non-ERP CTS and FMT applications.
- Testing Leadership: Acted as SIT and UAT super user for Non-ERP CTS and FMT application testing.
- Project Leadership: Led 'Gold matrix' project, achieving GOLD status for 19 applications by identifying opportunities and recommending solutions.
Aftermarket Systems Analyst
Mack Trucks
01.2019 - 05.2019
Remarket/ Lease Analyst
Volvo Financial Services
09.2018 - 12.2018
IT Asset Analyst (Contractor)
Ingersoll Rand (Now Known As Trane Technologies)
05.2018 - 09.2018
Education
Bachelor Of Science - Information Technology and Supply Chain Management
University Of North Carolina At Greensboro
Greensboro, NCSkills
- Azure DevOps
- SaaS
- Rally
- SQL
- Salesforce
- SDLC
- Atlassian Jira/ Confluence
- TestFlight
- API experience
- Smartsheet
Certification
- Certified ScrumMaster
- Certified Scrum Product Owner
Timeline
IT Senior Product Owner
IPD Analytics
09.2022 - Current
Technical Product Owner (Contractor)
CVS Health
06.2022 - 09.2022
IT Product Owner (Contractor)
United Health Group
01.2022 - 06.2022
IT Product Owner/ Data Analyst
Trane Technologies (HVAC SBU)
07.2021 - 01.2022
Product Owner
Trane Technologies (Thermo King SBU)
07.2020 - 07.2021
HRIS Product Owner
Trane Technologies (Corporate SBU)
01.2020 - 07.2020
IT Product Owner
Ingersoll Rand (Now Known As Trane Technologies)
07.2019 - 01.2020
Aftermarket Systems Analyst
Mack Trucks
01.2019 - 05.2019
Remarket/ Lease Analyst
Volvo Financial Services
09.2018 - 12.2018
IT Asset Analyst (Contractor)
Ingersoll Rand (Now Known As Trane Technologies)
05.2018 - 09.2018
Bachelor Of Science - Information Technology and Supply Chain Management
University Of North Carolina At Greensboro
- Certified ScrumMaster
- Certified Scrum Product Owner
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