Daijah Beasley
Jackson,Mississippi
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Roadside Assistance Agent / Remote
VXI Global Solutions LLC
11.2021 - 01.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Actively listen to customers and identify solutions to vehicle issues
- Document vehicle issues into a case management system
- Contact and dispatch towing vendors to obtain needed services to assist customers
- Interact with Hertz field locations to secure an exchange vehicle, as needed.
- Make outbound calls to law enforcement, fire, and other emergency personnel to ensure customers’ safety, as needed
- Track disabled vehicles and ensure their return to Hertz
- Navigate multiple computer applications to provide information to customers with best in class service
- Provide a high level of friendly customer care in a professional environment
Technical Support Agent/ Remote
Continuum Global Solutions
03.2021 - 05.2021
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Submitted service tickets for equipment maintenance requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Activated accounts for clients interested in new services.
- Obtained client information by answering telephone calls.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Advised customers about new services and assisted customers in determining best service product for needs.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Established strong customer relationships, building recommendations and loyalty.
Customer Service Associate
Walgreens
01.2016 - 01.2020
- Responsible for greeting customers, cashiering, pharmacy assistant, customer service, locating products, answer calls, price-checking items, and organizing store shelves and displays
- Responsible for
- Answer customer questions about policies, services, and products
- Models and delivers a distinctive and delightful customer experience providing them with a courteous, friendly, fast, and efficient service
- Engages customers and patients by greeting them and offering assistance with products and services
- Resolves customer issues and answers questions to ensure a positive customer experience
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed
- Takes customer to OTC aisle when possible to assist in locating products
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)
- Recommends items for sale to customer and recommends trade-up and/or companion items
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
- Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
- Strictly adheres to the Walgreen Co
- Policy regarding Good Faith Dispensing during all applicable prescription dispensing activities
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
- Completes resets and revisions as directed
- Has working knowledge of store systems and store equipment
- Provides customer service in the photo area, including western union, digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
- Completes special assignments and other tasks as assigned.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales and Customer Associate
Uniform Outlet
01.2014 - 01.2016
- Responsible for greeting customers, cashiering, locating products, answer calls, price-checking items, and organizing store shelves and displays
- Responsible for
- Answer customer questions about policies, services, and products
- Provides remarkable customer service
- Ability to work under pressure
- Promptly answer customer calls
- Ability to operate a cash register
- Follow proper procedure for handling returns and claims
- Be knowledgeable about all sections of the store and products within each department
- Apparel associate should be knowledgeable about fitting room procedures, sizing, colors, and rack rules
- Ensure that merchandise is properly labeled and priced
- Replenish stock from the warehouse
- Promptly clean all spills
- Keep the floor clear of objects
- Follow all safety and emergency rules and regulations
- Ensure that all displays are secured properly
- Open and close store
- Balance register
- General support duties as assigned.
Receptionist
Covenant Educational Center
01.2012 - 01.2014
- Responsible for reception services such as greeting customers, assistant to administrators, sending and receiving of general and administrative correspondence and mail, scheduling appointments coordinating events, and responsible for confidential and sensitive material, and other general administrative assistant duties as assigned
- Answer and direct phone calls in a polite and friendly manner
- Welcome visitors in a warm and friendly manner, and answer any questions visitors have
- Maintain reception area and all common areas in a clean and tidy manner at all times
- Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
- Keep detailed and accurate records of visitor requests and of calls received
- Receive deliveries; sort and distribute incoming mail
- Take inventory of supplies and restock as needed
- Maintain the general office filing system
Education
Business
Hinds Community College
Raymond, MSHigh School Diploma -
Forest Hill High School
Jackson, MS2013
Skills
- Customer Service Excellence
- Selling Skills
- Consultative Sales Approach
- Inbound Call Answering
- Data Management
- Salesforce Knowledge
- Efficient Sales Transactions
- Reading Comprehension
- Providing Feedback
- Technical Support and Assistance
- Past Due Account Management
- Tracking and Documentation
- Defect Analysis and Resolution
Affiliations
Organized, deadline-oriented professional with several years of customer-orientated service experience. Proven strong written and verbal communication skills.
Qualification Summary
Microsoft Office Suites 2000-2010 Telephone Communications
Data Entry Customer Service Clerk
Front Office/Receptionist and Clerk Sales Associate and Cashiering
Timeline
Roadside Assistance Agent / Remote
VXI Global Solutions LLC
11.2021 - 01.2023
Technical Support Agent/ Remote
Continuum Global Solutions
03.2021 - 05.2021
Customer Service Associate
Walgreens
01.2016 - 01.2020
Sales and Customer Associate
Uniform Outlet
01.2014 - 01.2016
Receptionist
Covenant Educational Center
01.2012 - 01.2014
Business
Hinds Community College
High School Diploma -
Forest Hill High School
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