Summary
Overview
Work History
Education
Skills
Education and Training
Certification
Timeline
Generic

Daijah Berry

Edgewood,MD

Summary

Residential care professional with strong foundation in providing support and guidance to individuals in need. Skilled in crisis intervention, conflict resolution, and behavior management, with proven track record of fostering positive outcomes. Valued team player known for adaptability, reliability, and results-driven approach that aligns with organizational goals. Proficient in active listening, empathy, and maintaining safe, nurturing environment.

Experienced with providing therapeutic support and guidance in residential setting. Utilizes conflict resolution and crisis intervention techniques to maintain safe and supportive environment. Strong understanding of interpersonal communication and relationship-building skills essential for fostering positive resident interactions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Residential Counselor

US Medical Staffing Inc.
02.2023 - Current
  • Provided guidance and support to clients in need of assistance with daily living skills.
  • Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
  • Monitored client progress, documented observations, and reported changes in behavior to supervisors.
  • Assisted with crisis intervention services when needed.
  • Conducted intakes of new clients and developed individualized treatment plans based on their needs.
  • Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
  • Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.

CNA

Lorien of Bel Air
10.2024 - 01.2025
  • Provided direct patient care, ensuring comfort and safety during daily activities.
  • Assisted patients with mobility, enhancing their independence and quality of life.
  • Monitored vital signs, documenting changes to inform healthcare team decisions.
  • Collaborated with nursing staff to develop personalized care plans for patients.
  • Implemented infection control measures, contributing to a safe healthcare environment.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Patient Representative-Insurance AgentCare

clear Health
01.2023 - 02.2023
  • Provided guidance and support to clients in need of assistance with daily living skills.
  • Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
  • Monitored client progress, documented observations, and reported changes in behavior to supervisors.
  • Assisted with crisis intervention services when needed.
  • Provided customer service to patients by answering questions and addressing complaints.
  • Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
  • Collected patient payments, reconciled accounts receivable, and prepared financial reports.
  • Maintained records of patient interactions, documenting all inquiries and resolutions.
  • Assessed patient needs and provided appropriate referrals to other healthcare providers.
  • Greeted visitors and answered phones in a professional manner.

Caregiver

Richcroft
06.2020 - 01.2023
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.

Crew Manager

McDonald's Restaurant
01.2018 - 12.2019
  • Supervised and trained crew members on safety protocols, customer service standards, and job duties.
  • Developed weekly schedules for crew members to ensure adequate coverage of shifts.
  • Conducted regular performance reviews with crew members to provide feedback on their performance.
  • Oversaw the daily operations of the restaurant, including food preparation, customer service, and cleanliness standards.
  • Resolved conflicts between staff in a timely manner while maintaining professionalism.
  • Responded promptly to customer inquiries or complaints via phone calls or emails.
  • Performed administrative tasks such as filing paperwork or creating documents related to employee records.
  • Oversaw 20 staff and maximized productivity to consistently achieve standards and regularly exceed quotas.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Ordered supplies and monitored inventory levels to maintain an efficient operation.
  • Managed disciplinary actions such as suspensions or terminations according to company policies.

Education

High School Diploma -

Edgewood High School
Edgewood, MD
05.2020

Skills

  • Patient Education
  • Crew Leadership
  • Worker Training
  • Dress Code Enforcement
  • Policy Enforcement
  • Safety Monitoring
  • Strategic Planning
  • Employee Supervision
  • Staff Supervision
  • Quality Assurance
  • Quality Control
  • Facilities Planning
  • Managing Deliveries
  • Collaboration and Teamwork
  • Customer Service
  • Scheduling Staff
  • Critical Thinking
  • Conflict Resolution
  • Team Leadership
  • Employee Performance Evaluations
  • Client transportation
  • Progress monitoring
  • HIPAA protocols
  • Residential care
  • Resident support
  • Resident supervision
  • Emergency response
  • Emotional support
  • Staff communication
  • Message delivery
  • Microsoft office

Education and Training

other

Certification

  • Certified CNA, Lorien of Bel air - 10/24-01/25

Timeline

CNA

Lorien of Bel Air
10.2024 - 01.2025

Residential Counselor

US Medical Staffing Inc.
02.2023 - Current

Patient Representative-Insurance AgentCare

clear Health
01.2023 - 02.2023

Caregiver

Richcroft
06.2020 - 01.2023

Crew Manager

McDonald's Restaurant
01.2018 - 12.2019

High School Diploma -

Edgewood High School

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