Daijah Bush
Jacksonville,FL
Summary
Proven leader and effective communicator, adept at problem-solving and positive engagement. At YMCA, I enhanced camper safety and enriched learning, demonstrating significant improvements in group leadership and safety management. Skilled in CPR and conflict resolution, my approach has consistently elevated customer satisfaction and team collaboration, showcasing a commitment to excellence and a customer-oriented attitude.
Overview
5
5
years of professional experience
Work History
Camp Counselor
YMCA
Jacksonville, FL
06.2024 - Current
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
Substitute/Vacancy Teacher
ESS
Jacksonville, FL
08.2023 - 05.2024
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Improved student comprehension by tailoring teaching methods to individual learning styles.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Assisted struggling students through one-on-one sessions, leading to increased academic success.
- Developed and implemented engaging lesson plans, enhancing students'' critical thinking skills.
Airline Passenger Assistant
GAT
Jacksonville, FL
07.2022 - 09.2023
- Increased customer satisfaction ratings through personalized attention and genuine care for each passenger''s wellbeing.
- Prevented potential conflicts or issues among passengers by remaining attentive to their needs and proactively addressing concerns before they escalated.
- Displayed flexibility in adapting to last-minute flight changes or other unexpected challenges while maintaining a calm demeanor and professional attitude.
- Maintained a clean and orderly work environment around gates, ensuring optimal conditions for both passengers and fellow employees alike.
- Provided compassionate support to grieving or distressed individuals traveling under challenging circumstances, displaying empathy while maintaining professionalism.
- Expedited airport navigation for passengers by guiding them through security checkpoints, terminal transfers, and baggage claim areas.
Cashier/Customer Service
Walmart
Jacksonville, FL
06.2019 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate Of Arts And Sciences -
Florida State College At Jacksonville
Jacksonville, FL12.2024
Skills
- Problem-Solving
- Positive Engagement
- Team Leadership
- Effective Communication
- Child Supervision
- Group leadership
- CPR
- Conflict resolution and mediation
- Outstanding communication and interpersonal skills
- Positive Reinforcement
- Program and Activity Planning
- Safety Management
- Safety Guidelines
- Time Management
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer and Service-Oriented
- Data Entry
- Customer Service
- Active Listening
- Problem-solving abilities
Timeline
Camp Counselor
YMCA
06.2024 - Current
Substitute/Vacancy Teacher
ESS
08.2023 - 05.2024
Airline Passenger Assistant
GAT
07.2022 - 09.2023
Cashier/Customer Service
Walmart
06.2019 - 08.2021
Associate Of Arts And Sciences -
Florida State College At Jacksonville