Daijah Geter
Providence,RI
Summary
Determined banking professional eager to apply financial knowledge and sales negotiation skills. Collaborative individual communicates with tact and diplomacy to internal and external customers. Researches and pursues new sales prospects to build strong base of clientele.
Overview
10
10
years of professional experience
Work History
Relationship Banker
Webster Bank
03.2022 - Current
- Cultivated strong customer relationships by providing tailored advice and services.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Provided customers with additional information regarding account services.
- Collected customer information and opened new accounts.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Adapted products and services to suit customers' changing financial circumstances.
- Presented new and additional products and services to existing customers.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Increased daily sales by 10% by upselling banking products and financial services to customers
Direct Support Professional
Whitney Academy
10.2020 - 02.2022
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Preferred Sales Specialist
Bank Of America
01.2018 - 02.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent phone experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Ramp Service Agent
Delta Global Services
08.2016 - 01.2018
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over three daily flights.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
BDC Representative (internet Sales)
Balise Honda
07.2016 - 01.2018
- Developed strong business relationships to provide service and value beyond customer expectations.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Utilized consultative selling skills to identify key trends.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined sales quotas.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
Shift Leader
Taco Bell
12.2013 - 11.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
No Degree -
Community College of Rhode Island
Warwick, RI05.2025
High School Diploma -
CENTRAL HIGH
Providence, RI06.2015
Skills
- Vendor Contracts
- Banking
- Serve Customer Needs
- Recordkeeping Requirements
- Financial Services
- Sales Expertise
- Banking Operations Knowledge
- Loans
- Cash Handling
Timeline
Relationship Banker
Webster Bank
03.2022 - Current
Direct Support Professional
Whitney Academy
10.2020 - 02.2022
Preferred Sales Specialist
Bank Of America
01.2018 - 02.2022
Ramp Service Agent
Delta Global Services
08.2016 - 01.2018
BDC Representative (internet Sales)
Balise Honda
07.2016 - 01.2018
Shift Leader
Taco Bell
12.2013 - 11.2016
No Degree -
Community College of Rhode Island
High School Diploma -
CENTRAL HIGH
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