DAIJAH GUILFORD
Philadelphia,USA
Summary
Organized Patient Service Representative with almost 2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Representative
LANKENAU MEDICAL CENTER
07.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Barista
STARBUCKS
10.2021 - 04.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Memorized official and off-menu coffee and tea preparations
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Ordered and received supplies to restock beverage items
- Utilized POS system to receive and process customer payments
Sales Associate /Customer Service Associate
NORDSTROM
09.2021 - 03.2023
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Increased purchase amounts by cross-selling with similar products
- Tracked company inventories, moved excess stock and arranged products to improve sales
Manager
MCDONALD'S
10.2020 - 10.2021
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Assigned tasks to associates to fit skill levels and maximize team performance
- Trained employees on additional job positions to maintain coverage of roles
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Monitored staff performance and addressed issues
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
- Maintained calm demeanor during high-volume periods
Education
High School Diploma -
Academy Park High School
Sharon Hill, PA06.2022
Skills
- Time Management
- Problem-Solving
- Customer Service
- Store Opening and Closing
- Teamwork and Collaboration
- Cash Handling Accuracy
- Stocking and Receiving
- Excellent Communication Skills
- HIPAA Compliance
- Medical terminology knowledge
Certification
ServSafe Certification
Timeline
Patient Service Representative
LANKENAU MEDICAL CENTER
07.2023 - Current
Barista
STARBUCKS
10.2021 - 04.2023
Sales Associate /Customer Service Associate
NORDSTROM
09.2021 - 03.2023
Manager
MCDONALD'S
10.2020 - 10.2021
High School Diploma -
Academy Park High School
ServSafe Certification
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