Daijah Logan
Client Relations
Cypress,TX
Summary
Exceptionally organized and versatile professional with 5+ years of experience in client relations. Skilled in account management, client retention, rapport building, and interdepartmental collaboration. Adept at thriving in dynamic environments and seamlessly adapting to changing deadlines.
Overview
7
7
years of professional experience
Work History
Client Engagement Associate
Clipper Magazine
07.2022 - Current
- Actively partnered with 5 sales representatives, managing and coordinating the production of over 300 weekly ads. Facilitated seamless collaboration through weekly virtual meetings to discuss and align on monthly goals for partnered accounts.
- Effectively managed a dynamic portfolio of 100+ accounts, proactively updating and maintaining crucial information, while diligently documenting key details and client interactions for thorough record-keeping.
- Enhanced communication efficiency by sending out an average of 50 daily emails, expediting response times and ensuring seamless collaboration with clients.
- Achieved a 98% client approval rate by effectively managing correction requests with a 90% average turnaround time of 24 hours, ensuring efficient ad revisions, minimizing delays, and contributing to seamless ad campaign launches.
Client Relationship Manager
South Bay Podcast And Recording Studio
01.2021 - 03.2022
- Maintained a client retention rate of 90% by executing proactive client relationship management strategies.
- Successfully resolved 98% of client escalations within 24 hours, resulting in a significant improvement in customer satisfaction scores.
Lead Sales Associate
AT&T
01.2021 - 12.2021
- Achieved an average of 120% of monthly sales targets, driving a significant increase in revenue and contributing to the team's exceptional performance.
- Delivered outstanding customer service, resulting in a customer satisfaction rating of 96% based on post-interaction surveys, fostering repeat business and positive word-of-mouth referrals.
Team Lead
Warehouse Shoe Sale
06.2019 - 06.2020
- Consistently surpassed monthly sales targets by 20%, fueling store revenue growth and earning recognition as a top performer.
- Received 95% positive post-purchase survey feedback, showcasing exceptional customer service, rapport-building skills, and driving customer loyalty.
Cashier
Vons
12.2016 - 07.2018
- Processed 150 daily transactions with 100% accuracy, ensuring seamless customer checkout experiences.
- Built rapport with repeat customers, driving a 30% increase in loyalty and positive survey feedback.
Education
Bachelor of Science - Business Administration - Management
California State University Long Beach
Long Beach, CA12.2021
Associate of Science - Business Management
El Camino College
Los Angeles, CA05.2020
Skills
- Account Management
- Cross-functional Collaboration
- Scheduling and Coordinating
- Client Relationship Management
- Time Management
- Decision Making
- Conflict Resolution
- Adaptability
- Salesforce CRM Software
- Microsoft 365
Timeline
Client Engagement Associate
Clipper Magazine
07.2022 - Current
Client Relationship Manager
South Bay Podcast And Recording Studio
01.2021 - 03.2022
Lead Sales Associate
AT&T
01.2021 - 12.2021
Team Lead
Warehouse Shoe Sale
06.2019 - 06.2020
Cashier
Vons
12.2016 - 07.2018
Bachelor of Science - Business Administration - Management
California State University Long Beach
Associate of Science - Business Management
El Camino College
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