Daijah Massalay
Salisbury,NC
Summary
I am a multifaceted leader with analytical and diligent approach to building and leading strong teams. I am also a professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. I’ve been successful at improving sales procedures to streamline and strengthen processes.
Overview
6
6
years of professional experience
Work History
Sales Agent
Humana
Remote
04.2023 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Business Quality Assurance Analyst
Robert Half
Remote
10.2022 - 01.2024
- Developed and maintained quality assurance procedure documentation.
- Updated organizational systems and subsystems to improve and streamline date collection.
Sales Manager
GoHealth
Remote
06.2021 - 10.2022
- Supervised sales team of 10-12 people, stepping in to support employees and deliver smooth sales processes for clients.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Ensured quality control by regularly calibrating instruments and verifying reagent concentrations.
Team Manager
TTEC
Concord, NC
04.2019 - 06.2021
- Encouraged open communication and team engagement to improve employee morale.
- Organized teams through meetings, brainstorming ideas, and goal process to meet project deadlines.
- Reduced processing errors, implementing stringent quality control measures for application reviews.
Insurance Sales Agent
Pegram Insurance Agency
Charlotte, NC
12.2018 - 04.2019
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Education
Associate Of Science - Health Science in Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2018
Skills
- Licensed in: Health, Life, Medicare, Property & Casualty
- Analytics and Metrics
- Employee Coaching and Motivation
- Project Management
- Administrative and Reporting
- Monitoring compliance
Timeline
Sales Agent
Humana
04.2023 - Current
Business Quality Assurance Analyst
Robert Half
10.2022 - 01.2024
Sales Manager
GoHealth
06.2021 - 10.2022
Team Manager
TTEC
04.2019 - 06.2021
Insurance Sales Agent
Pegram Insurance Agency
12.2018 - 04.2019
Associate Of Science - Health Science in Medical Administrative Assistant
Ultimate Medical Academy - Clearwater