Daijah M. Carroll
Woodbridge,USA
Summary
Dynamic leader and strategic thinker with a proven track record at Edible Arrangements, enhancing operational efficiency and exceeding sales goals. Skilled in inventory management and customer service, adept at fostering team collaboration and driving significant improvements in customer satisfaction. Achieves results through critical thinking and effective problem-solving.
Professional hospitality expert with background in front desk operations and guest relations. Skilled in managing reservations, handling customer inquiries, and providing exceptional service. Strong focus on teamwork and adaptability, ensuring smooth daily operations and high guest satisfaction. Known for reliability, communication skills, and ability to thrive in dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hotel Receptionist
Candlewood
11.2024 - Current
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
- Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
Communications Specialist/Digital Marketing Intern
Goodwin Living
08.2024 - 12.2024
- Streamlined internal communication processes by implementing effective communication tools and platforms.
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
- Created persuasive sales collateral that effectively communicated product benefits, resulting in increased lead generation efforts.
- Collaborated with cross-functional teams to create cohesive messaging for promotional materials and events.
- Managed crisis communication situations, protecting company reputation and minimizing negative impact on stakeholders.
- Answered client queries and complaints to provide strong customer service.
- Took photographs and videos during special events for promotional materials and social media pages.
- Wrote clear, concise press releases that generated significant media coverage and increased public awareness of key initiatives.
- Developed ideas and leads for new stories according to industry trends.
- Improved employee engagement by implementing regular feedback and recognition programs.
- Boosted audience engagement through innovative content creation for various platforms.
Security Officer
Securitas Security Services
08.2024 - 12.2024
- Responded to alarms and conducted investigations as required
- Guarded restricted areas to prevent unauthorized entry
- Addressed problems quickly and reported clear information while working under minimal supervision
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity
- Observed patrons and customers to quickly address security situations
- Documented security-related situations and submitted in-depth reports to superiors
- Provided friendly and professional assistance to employees, visitors and customers
Administrative Assistant/Assistant Manager
Edible Arrangements
07.2019 - 08.2024
- Handled daily order tracking and food safety with fruit
- Managed stocking with containers and necessary equipment
- Assisted in meeting daily sales goals and customer service standards
- Managed daily operational activities of a busy retail franchise serving over 100 customers daily
- Assisted in training and supervising five staff members, ensuring adherence to customer service standards and operational efficiency
- Answered questions from customers regarding products and services offered by the company
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
- Pleasantly welcomed visitors, answered phone calls, and maintained the front reception desk
- Responding to customer issues to provide immediate resolution and improve retention
- Proofread content for typo-free emails and documentation
- Managed incoming calls while providing information or transferring callers to appropriate personnel
Manager
Montague Management Group
05.2023 - 07.2023
- Created schedules and assisted with transportation of staff
- Scheduled maintenance of company vehicles and materials
- Provided excellent customer service
- Scheduled interviews for potential candidates and conducted reference checks prior to hire
- Analyzed business performance data and forecasted business results for upper management
- Reviewed completed work to verify consistency, quality, and conformance
- Analyzed customer feedback data to develop action plans for improving services offered
- Recruited and trained new employees to meet job requirements
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Led team meetings and one-on-one coaching sessions to continuously improve performance
- Resolved customer complaints and issues promptly, maintaining a positive brand image
Team Member
Planet Fitness
02.2022 - 08.2022
- Maintained a clean and organized work area throughout shift
- Answered phone calls regarding inquiries about products or services
- Received, processed, and stocked merchandise in accordance with store policies
- Developed positive customer relationships through friendly greeting and excellent service
- Organized inventory shelves for easy access and maintenance of stock levels
- Created plans to propose solutions to problems related to efficiency, costs or profits
Event Planner
Loved Ones United
05.2022 - 07.2022
- Planned trips and events for customers
- Managed customer financial information and payments
- Maintained accurate records related to attendance, budgeting, contracts
- Assisted in the preparation of budgets and monitored expenses throughout the duration of an event
- Utilized event management software to track registrations, payments, and attendee feedback for continuous improvement
- Scheduled and attended pre-event meetings with clients to discuss event details and objectives
- Monitored guest satisfaction levels throughout the duration of an event
Cook/Cashier
Burger King
09.2018 - 06.2019
- Handled online orders including DoorDash and Grubhub
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly
- Managed inventory levels of ingredients and supplies necessary for daily operations
- Replenished food items from inventory and rotated ingredients
- Checked the quality of food products to meet high standards
- Prepared variety of foods according to exact instructions and recipe specifications
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions
- Organized storage areas for efficient usage of space
- Set up work stations prior to opening to minimize prep time
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction
- Checked completed orders for correct quantity and quality
- Operated grills, fryers and broilers to cook items to quality guidelines
Education
High School Diploma -
Forest Park High School
Woodbridge, VACommunications -
Northern Virginia Community College
Woodbridge, VASkills
- Excellent communication
- Critical thinking
- Multitasking
- Team collaboration
- Leadership
- Event planning
- Coordination
- Customer service
- Relationship management
- Organizational skills
- Time management
- Inventory management
- Social media
- Digital communication
- Research
- Bookkeeping
- Scheduling
- Workflow optimization
- Inventory systems
- Appointment scheduling
- Problem-solving
- Guest relations
- Initiative-taking
- Reservation management
- Microsoft office
- Event coordination
- Social media management
- Marketing
- Internal communications
Certification
- Food Handler Certification
- VIRGINIA DCJS
Additional Information
Committed to cultivating diverse teams and contributing to an inclusive working and learning environment. Strong foundation in communications with a practical understanding of media relations, research, writing, and event coordination.
Timeline
Hotel Receptionist
Candlewood
11.2024 - Current
Communications Specialist/Digital Marketing Intern
Goodwin Living
08.2024 - 12.2024
Security Officer
Securitas Security Services
08.2024 - 12.2024
Manager
Montague Management Group
05.2023 - 07.2023
Event Planner
Loved Ones United
05.2022 - 07.2022
Team Member
Planet Fitness
02.2022 - 08.2022
Administrative Assistant/Assistant Manager
Edible Arrangements
07.2019 - 08.2024
Cook/Cashier
Burger King
09.2018 - 06.2019
Communications -
Northern Virginia Community College
High School Diploma -
Forest Park High School
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