Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daijah Taylor

Summary

Encouraging employee and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

9
9
years of professional experience

Work History

Operations Manager

WeDriveU
07.2024 - 03.2025
  • Analyzed data trends to drive decision-making and identify areas for operational enhancement.
  • Established key performance indicators (KPIs) to monitor productivity and enforce accountability among staff.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed training programs to elevate team performance and ensure compliance with industry standards.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Dispatcher

National Express Transit Corporation
11.2022 - 07.2024
  • Led dispatch operations, ensuring efficient transportation schedules and timely service delivery.
  • Mentored new dispatchers, enhancing team skills and operational efficiency.
  • Optimized routing processes to minimize delays and improve customer satisfaction.
  • Coordinated with drivers and maintenance teams to resolve issues promptly.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Team Member

Chic-Fil-A
05.2019 - 11.2022
  • Collaborated with team to ensure efficient operations and high-quality service delivery.
  • Assisted in training new team members on standard procedures and best practices.
  • Maintained cleanliness and organization of work areas to meet safety standards.
  • Handled customer inquiries and resolved issues to enhance satisfaction and retention.
  • Contributed to inventory management, ensuring accurate stock levels were maintained.

Building Attendant

DC Rape Crisis Center
01.2016 - 04.2017
  • Assisted in maintaining cleanliness and organization of facilities.
  • Supported team efforts by restocking supplies and ensuring equipment availability.
  • Learned safety protocols to ensure compliance with health regulations.
  • Responded promptly to maintenance requests, enhancing operational efficiency.

Education

High School Diploma -

Potomac High School
Oxon Hill, MD

Skills

  • Problem-solving
  • Team leadership
  • Customer service
  • Data entry
  • Detail-oriented
  • Updating logs
  • Computer skills
  • Time management
  • Dispatch software
  • Prioritizing calls
  • Strategic planning
  • Teamwork and collaboration

Timeline

Operations Manager

WeDriveU
07.2024 - 03.2025

Dispatcher

National Express Transit Corporation
11.2022 - 07.2024

Team Member

Chic-Fil-A
05.2019 - 11.2022

Building Attendant

DC Rape Crisis Center
01.2016 - 04.2017

High School Diploma -

Potomac High School

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