Summary
Overview
Work History
Education
Skills
Timeline
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Daijah R. Woodruff

Los Angeles,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Technical Support

Torrid Administrative Inc
Industry, CA
12.2023 - Current
  • Provide first-level support for IT issues, including hardware, software, network, and peripheral devices
  • Diagnose and resolve technical problems through a variety of methods including in-person, over the phone, and via remote desktop tools
  • Escalate complex issues to higher-level support when necessary, ensuring timely resolution
  • Monitor IT systems, networks, and applications to ensure consistent availability and performance
  • Track, document, and resolve IT support tickets using the help desk ticketing system
  • Maintain accurate records of issues, solutions, and follow-up actions to ensure thorough incident management
  • Communicate effectively with users and stakeholders, providing clear updates on issue status and resolutions
  • Participate in team meetings and contribute to discussions on improving IT support processes.
  • Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common software applications.
  • Ability to work independently and manage multiple tasks in a fast-paced environment.

Operations Specialist

Apple Inc
Century City, CA
06.2022 - 12.2023
  • Oversee and manage inventory levels, ensuring accurate tracking of products and supplies.
  • Conduct regular stock audits and implement processes to minimize discrepancies.
  • Coordinate with suppliers and logistics teams to ensure timely replenishment of inventory.
  • Ensure that all products are properly stored, labeled, and organized to facilitate easy access.
  • Collaborate with cross-functional teams to implement operational strategies that align with company goals.
  • Monitor and manage key performance indicators (KPIs) related to operations, providing regular reports to management.
  • Assist in the setup and maintenance of in-store displays, ensuring products are presented according to Apple's standards.
  • Coordinate with retail teams to manage product launches, promotional events, and special projects.
  • Provide training and support to team members on the effective use of operational tools and technology.
  • Support customer service teams by ensuring product availability and operational readiness.
  • Assist in resolving customer issues related to product availability or order fulfillment.
  • Strong organizational skills, with an ability to manage multiple tasks and priorities.
  • Strong communication skills and ability to work collaboratively with cross-functional teams.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

Repair Technician

Assurant
Woodland Hills, CA
10.2019 - 06.2022
  • Inspected and diagnosed electronic devices to identify hardware and software issues.
  • Performed repairs on electronic devices, including replacing damaged components and fixing software issues.
  • Conducted thorough quality checks on repaired devices to ensure they meet specified standards.
  • Adhered to data security protocols when handling customer devices.
  • Managed repair inventory, including new parts, recording inventory volumes, and tracking parts.
  • Address client inquiries and resolve issues with a focus on customer satisfaction.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Proficiency in using office software and scheduling tools.
  • Ability to multitask and prioritize tasks in a fast-paced environment.

Education

Diploma -

Manual Arts Senior HS
Los Angeles, CA
06.2016

Some College (No Degree) -

Santa Monica Community College
Santa Monica, CA

Skills

  • Administrative Assistance
  • Operational efficiency
  • Technical Expertise
  • Customer service
  • Collaborative Team Management
  • Multitasking
  • Inventory Management

Timeline

Technical Support

Torrid Administrative Inc
12.2023 - Current

Operations Specialist

Apple Inc
06.2022 - 12.2023

Repair Technician

Assurant
10.2019 - 06.2022

Diploma -

Manual Arts Senior HS

Some College (No Degree) -

Santa Monica Community College

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Daijah R. Woodruff