Daijean Grayson
Waldorf,MD
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Concierge
NFC Amenity
11.2022 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Knowledge of YardiCRM, Microsoft Excel,Mobiledoorman, Outlook
- Coordinated move-ins and move-outs seamlessly, minimizing disruptions to both current and incoming residents.
- Utilized effective communication skills to relay important information between management, staff members, and residents efficiently.
- Collaborated with property management team to address any concerns or requests from residents promptly.
- Provided exceptional guest services, ensuring positive experiences for residents and visitors alike.
- Implemented efficient package handling procedures, reducing wait times for residents while maintaining organization of storage spaces.
- Continuously sought opportunities for improving resident satisfaction, implementing feedback-driven changes as needed.
Assistant Manager
Family Dollar
10.2022 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Customer Service Representative
K&G Fashion Superstore
04.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Barista
Starbucks
08.2018 - 06.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma -
Inglewood High School
Inglewood, CA06.2017
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Proactive attitude
- Telephone Etiquette
- Team player mentality
- Maintaining Composure
- Exceptional communication
- Advanced Time Management
- Tech-savvy abilities
Timeline
Concierge
NFC Amenity
11.2022 - Current
Assistant Manager
Family Dollar
10.2022 - 11.2023
Customer Service Representative
K&G Fashion Superstore
04.2021 - 01.2022
Barista
Starbucks
08.2018 - 06.2019
High School Diploma -
Inglewood High School