Daijha McCollum
Lansing
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
1
1
year of professional experience
Work History
Team Member
Culver's
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Office Assistant
Rodney Moore
06.2023 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
High School Diploma -
Waverly
Lansing, Michigan06.2021
Skills
- Problem Solving skills
- Process Improvement
- Customer Service
- Customer Identification and Qualification
- Awesome customer Service
- Cross Functional Collaboration
- Data Review
- Compiling Statistics
- Collecting Information
- Scheduling Databases
- Word Processing
- Database Uploading
- Statistical Data Analysis
- Data Integrity
- Entry Recording
- Updating Client Data
- Information Updates
- Verifying Dates
- Annual Evaluations
- PowerPoint Presentations
- Customer Care
- Customer Retention
- Records Retention
- Reminder Calls
- Proofreading
- Filing
- Customer Communication
- Spreadsheets
- Monthly reports
- Case tracking systems
Accomplishments
- I achieved an average rating of 5/5 out of customers reviews!
- I developed great customer relationships within working in these roles!
Timeline
Office Assistant
Rodney Moore
06.2023 - Current
Team Member
Culver's
High School Diploma -
Waverly