Daijhua Scott
Frisco,TX
Summary
Results-driven Event Manager and Customer Support Specialist with a strong background in remote work, event planning, and customer service. Skilled in managing virtual teams, coordinating events, and leveraging technology for seamless operations. Highly effective communicator with expertise in problem-solving, data entry, and client relations. Known for exceptional organization, self-motivation, and proficiency in technology, ensuring productivity in remote environments.
Overview
4
4
years of professional experience
Work History
Remote Event Manager
St. Paul
12.2021 - 02.2025
- Organized and managed virtual church services, conferences, and community events, ensuring seamless execution.
- Managed online registration, event ticketing, and attendee follow-ups using to streamline processes.
- Provided virtual support to event attendees, troubleshooting technical issues and ensuring a seamless experience.
- Responded promptly to inquiries via email,chat, and phone assisting members with general questions.
- Assisted in moderating online discussions and prayer requests, fostering a positive and engaging virtual community.
Customer Services Representative (temp)
Walgreens
10.2020 - 12.2020
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Cross trained in multiple departments to process customer service requests via phone support and in-person
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Assisted customers by providing confirmations, answering questions and offering general information
Education
HIGH SCHOOL DIPLOMA -
FRISCO HIGH SCHOOL
Skills
- Efficient and Detail-Oriented
- Supervisory Experience
- Email Support
- Understanding Customer Needs
- Creative Problem Solving
- LiveChat Support
- Microsoft Office
- Virtual event management
- Technical support
- Customer service
- Team collaboration
- Conflict resolution
- Deadline management
- Event planning
- Technical troubleshooting
- Communication skills
- Time management
- Problem solving
Timeline
Remote Event Manager
St. Paul
12.2021 - 02.2025
Customer Services Representative (temp)
Walgreens
10.2020 - 12.2020
HIGH SCHOOL DIPLOMA -
FRISCO HIGH SCHOOL
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