Makaila Bundalian
Oaklyn,NJ
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Atmos
08.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Certified Buyer / Authenticator
2nd Street USA
06.2022 - 07.2023
- Supervised team members to confirm prices and authenticity.
- In charge of authenticating and merchandising inventory.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Presented store update suggestions and layouts to management and stakeholders.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated current trends and innovative techniques to create unique displays.
- Reviewed sales and gross profit report to assess company efficiency.
- Managed and maintained purchase orders.
- Analyzed sales and inventory data to determine purchasing needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Authentication/Sales Manager
TheRealReal
06.2021 - 05.2022
- Certified in Authenticating Shoes, Clothes, and accessories.
- Trained lower level Authentication team.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Assistant Manager
Finish Line
08.2019 - 05.2021
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Sales Associate
Nordstrom
06.2018 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Trained new employees on customer service, money handling and organizing strategies.
Education
High School Diploma -
Collingswood High School
Collingswood, NJ06.2020
Skills
- Trained and Certified Authenticator
- Product Knowledge
- Trained and Certified Buyer
- Inventory Monitoring
- Financial Activity Authorization
- Verbal and Written Communication
- Sales Floor Organization
- Authorize Payments
- Customer Service
- Daily Workflow Improvement
- Performance Evaluations
- Coaching and Mentoring
Accomplishments
- Earned #1 Top sales for the whole month at Atmos within my first year week.
- Earned "Stylist” award for constantly replenishing mannequins, exceeding company standards.
- Earned "Certified Buyer" role at 2nd STREET for constantly boosting store sales.
- Became Sales Manager from starting off as an Authenticator at TheRealReal in less than 8 months.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Buyer, 2nd Street USA - June 2022- Current
- Certified Authenticator, TheRealReal - June 2021- May 2022
References
Haleigh Glennon
Assistant Manager
2nd Street USA
(215) 251-3333
haleighglennon@gmail.com
Haleigh Glennon has been my assistant manager at 2nd Street USA for 1 year.
Shannon Dorsey
Store Manager
2nd Street USA
(267) 997-7489
shannon@2ndstreetusainc.com
Shannon Dorsey has been my Store Manager at 2nd Street USA for 1 year.
Kate Anasco
Regional Manager
TheRealReal
(856) 397-4616
Timeline
Sales Associate
Atmos
08.2023 - Current
Certified Buyer / Authenticator
2nd Street USA
06.2022 - 07.2023
Authentication/Sales Manager
TheRealReal
06.2021 - 05.2022
Assistant Manager
Finish Line
08.2019 - 05.2021
Sales Associate
Nordstrom
06.2018 - 07.2019
High School Diploma -
Collingswood High School