Daijuyana Living
Conroe,TX
Summary
Dynamic professional with a proven track record in high-pressure environments, including Oliver J Bell Unit. Excelled in conflict resolution and security procedures, enhancing safety and operational efficiency. Skilled in teamwork and collaboration, consistently achieving goals through strategic planning and effective communication. Demonstrates a commitment to excellence in customer service and problem-solving.
Overview
4
4
years of professional experience
Work History
Correctional Officer
Oliver J Bell Unit
03.2023 - Current
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Conducted routine and emergency head counts.
- Observed behavior of residents individually and in groups.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Completed intake paperwork, fingerprints, and searches.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Documented inmate behavior and activities in logbooks.
- Conducted security checks of inmates and living areas.
Resolution Coordinator
Walmart
11.2022 - 02.2023
- Gained extensive knowledge in data entry, analysis and reporting.
- Identified issues, analyzed information and provided solutions to problems.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Educated customers about billing, payment processing and support policies and procedures.
Cashier
Burlington
08.2021 - 01.2023
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Home Depot
12.2021 - 11.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier
Whatabuger
07.2020 - 06.2022
- Assisted counter staff in packing ready orders and distributing to customers.
- Operated and sanitized kitchen and food preparation equipment.
- Resolved customer complaints independently or with aid of supervisor.
- Provided customers with information on specials and discount deals.
- Provided beverage cups and condiments to increase customer convenience
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Utilised proper PPE and followed food-preparation safety and sanitation guidelines to reduce risks.
- Properly maintained and operated cash register and POS system to swiftly process payments.
- Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft.
- Accurately handled cash register transactions while providing excellent customer service.
- Provided correct change to customers while following cash handling policies and procedures.
- Replaced CO2 tanks and soda syrups when depleted.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
HS Diploma -
Livingston High School
400 FM 350, Livingston Tx, 77351Skills
- First Aid Training
- Observation
- Mental health awareness
- Self-defense techniques
- Conflict resolution skills
- Product Knowledge
- Security Procedures
- File and record maintenance
- Physical Fitness
- Payment Processing
- Inventory Control
- Product Sales
- Teamwork and Collaboration
- Money Handling
- Excellent people skills
- Professional Demeanor
- Problem-solving skills
- Fraud Detection
- Goal-Oriented
- Customer Service
- Stocking and Receiving
- POS System Operation
- Strategic Planning
- Verbal/written communication
- Cash Handling
- Self-Checkout Assistance
- Cleaning techniques
- Listening Skills
- Organization and Planning
- Good with Numbers and math
- Late-night shift availability
- Cleaning and sanitation
- Accustomed to shift work
- Personal hygiene maintenance
- Customer Response
- Data Entry
- Call center experience
- Spreadsheets
- Documentation
- Administrative Support
- Staff Training
- Critical Thinking
- Complaint Handling
- Live chat support
- Medical terminology knowledge
- Money handling abilities
- Retail store support
Timeline
Correctional Officer
Oliver J Bell Unit
03.2023 - Current
Resolution Coordinator
Walmart
11.2022 - 02.2023
Cashier
Home Depot
12.2021 - 11.2022
Cashier
Burlington
08.2021 - 01.2023
Cashier
Whatabuger
07.2020 - 06.2022
HS Diploma -
Livingston High School
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