Daika Colin
San Antonio,TX
Summary
Versatile and results-driven professional with a proven track record in elevating customer experiences, implementing strategic marketing initiatives, and fostering team collaboration. Adept at seamlessly navigating between hospitality, marketing, and management roles, I am poised to leverage my diverse skill set in driving innovation and achieving excellence. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Private Housekeeping Supervisor
OCD cleaners
San Antonio, Texas
01.2024 - Current
- Managed the daily operations of the private housekeeping staff, ensuring that all tasks were performed efficiently and effectively.
- Developed training programs focusing on customer satisfaction and safety measures.
- Developed and implemented efficient cleaning schedules for private housekeeping staff.
- Supervised, trained and evaluated team members in their job performance to ensure optimal service delivery.
- Supervised daily cleaning operations for residential properties ensuring high standards.
Manager
Dominoes Pizza
San Antonio, Texas
05.2024 - 06.2025
- Managed daily operations of busy pizza restaurant ensuring efficient service delivery.
- Trained and mentored team members on customer service and food preparation standards.
- Oversaw inventory management, maintaining stock levels for ingredients and supplies.
- Coordinated staff scheduling to optimize labor efficiency during peak hours.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cook
Parry's Pizzeria & taphouse
San Antonio, TX
05.2024 - 12.2024
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
Server/Cook
San Jose's Original Mexican Restaurant
Orlando, FL
12.2022 - 12.2023
- Delivered exceptional customer service, ensuring a positive dining experience and resolving inquiries
- Trained new staff members, maintaining service standards
- Managed transactions with precision and upheld an in-depth understanding of the menu.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Adhered to food safety standards when storing and preparing foods.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Server Trainer
Quinable
Orlando, FL
03.2022 - 08.2023
- Evaluated and trained waitstaff, promoting product knowledge and company policies
- Maintained food safety standards and assessed server performance
- Acted as a positive role model and mentor for the restaurant staff.
Manager
Se Lakay
Orlando, FL
06.2021 - 06.2023
- Oversaw restaurant operations, led team meetings, and managed budgets
- Conducted new employee training and implemented initiatives for business growth.
Marketing Specialist
Spectrum
Orlando, FL
07.2021 - 05.2022
- Collaborated with the sales team to share marketing information and strategy
- Monitored and adjusted marketing campaigns, ensuring consistency in brand messaging
- Planned and managed events and promotions for brand growth.
Assistant Manager
Wendy's
Philadelphia, PA
01.2020 - 05.2021
- Resolved escalated customer complaints and organized supplies for efficient operations
- Monitored sales performance and made proactive adjustments to operating plans.
Education
Associate of Arts - Business Administration And Management
San Antonio College
San Antonio, TXSkills
- Verbal and written communication
- Organization and efficiency
- Multitasking and prioritization
- Computer proficiency (MS Office Suite, Google Workspace)
- Customer relations and service excellence
- Team collaboration and leadership
- Attention to detail and accuracy
- Time management and deadline adherence
- Food preparation techniques and culinary skills
- Strong leadership
- Event planning and execution
- Data entry and record keeping
- Staff training
- Brand development and consistency
- Problem solving and conflict resolution
- Adaptability and flexibility in dynamic environments
- ServSafe certified
- Operations management
- Recipe development
- Quality control
- Health and safety compliance
Languages
Spanish
Limited
French
Native/ Bilingual
Timeline
Manager
Dominoes Pizza
05.2024 - 06.2025
Cook
Parry's Pizzeria & taphouse
05.2024 - 12.2024
Private Housekeeping Supervisor
OCD cleaners
01.2024 - Current
Server/Cook
San Jose's Original Mexican Restaurant
12.2022 - 12.2023
Server Trainer
Quinable
03.2022 - 08.2023
Marketing Specialist
Spectrum
07.2021 - 05.2022
Manager
Se Lakay
06.2021 - 06.2023
Assistant Manager
Wendy's
01.2020 - 05.2021
Associate of Arts - Business Administration And Management
San Antonio College