Daikiri Feliz
Summary
Top-performing professional with over 8years progressive experience in banking and finance, seeking to take next career steps. Highly reliable and focused with an exceptional client service, sales, and operations record.
Overview
11
11
years of professional experience
Work History
AML/KYC Analyst
Citi Bank
2 Court Square Long Island City, NY
10.2019 - Current
- Conducted KYC formality reports on questionable accounts and transactions.
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
- Determined customer risk ratings based on analysis and research findings.
- Prepared high-risk reviews with results and recommendations for customer onboarding, closure and retention.
- Reviewed new prospect KYC documents to meet requirements and determine business model risk.
- Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
- Researched and interpreted corporate documentation to determine business and ownership structure.
- Updated client profiles with relevant KYC information.
- Participated in periodic review of existing policies and procedures to ensure compliance with regulatory requirements.
- Ensured timely completion of periodic reviews in accordance with established deadlines.
Personal Banker
Citibank
12.2016 - 10.2019
- Recognized opportunities for cross-selling additional banking products or services.
- Directly assisted with all branch KYC clients to ensure completeness and accuracy
- Assisted with re-open of account closures due directly to KYC; while building rapport to ensure consistent satisfaction and loyalty
- Managed branch in Branch Manager's absence to ensure sales & operational tasks are completed
- Established over 100 banking relationships and obtaining $3 MM in new to bank funds with minimal audit risks
- Created innovative financial solutions to meet customer needs and provide competitive edge
- Participated in training sessions regarding new banking products or services.
Bank Teller
Citibank
07.2016 - 12.2016
- Perform specialized tasks such as preparing cashier's checks, personal money orders, and exchanging foreign currency.
- Perform services for customers such as ordering bank cards and checks.
- Receive and verify loan payments, mortgage payments.
- Record all transactions promptly, accurately and in compliance with bank procedures.
- Balance currency, cash and checks in cash drawer at end of each shift.
- Answer inquiries regarding checking and savings accounts and other bank related products.
- Explain, advise on and promote bank products and services to customers.
Logistics Coordinator
PJ Wine
05.2014 - 07.2016
- Assisting customers with inquiries, maintaining communication with warehouse staff to ensure proper working orders.
- Tracking and expediting purchase processes, ensure all payments are processed in time.
- Receiving shipments, ensure both quality and quantity, create packing lists and update shipping information into database.
- Organized files both manually and electronically.
Shift Manager
CBTL
11.2013 - 05.2014
- Supervised POS transactions, prepared weekly schedule, monitored inventory accuracy and organized the display.
- Maintained VIP Customer relationship and ensured customer satisfaction.
- Interviewed and trained new hires.
- Prepared daily bank deposits and maintained bookkeeping Awards & achievements:.
Education
High School Graduate
The Bronx, NY06.2011
Skills
- Balance Building
- Bookkeeping
- Customer Satisfaction
- Microsoft Office
- Microsoft Windows XP/7
- POS
- Operational Savy
- Quality Control Oriented
- Receiving/Shipping
- Fluent in Spanish
Timeline
AML/KYC Analyst
Citi Bank
10.2019 - Current
Personal Banker
Citibank
12.2016 - 10.2019
Bank Teller
Citibank
07.2016 - 12.2016
Logistics Coordinator
PJ Wine
05.2014 - 07.2016
Shift Manager
CBTL
11.2013 - 05.2014
High School Graduate
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