Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Languages
Personal Information
Languages
References
Timeline
Generic

Daila Flores

Sacramento

Summary

Versatile professional with expertise in customer service, logistics, driving, and hospitality. Adept at ensuring efficient operations, handling customer needs, and delivering high-quality service. Seeking a position that combines my skills in a dynamic and impactful way.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Delivery Driver

Gatelink
10.2024 - 01.2025
  • Safely operated delivery vehicles to transport packages to residential and business locations
  • Managed daily route schedules efficiently, ensuring timely and accurate deliveries
  • Scanned and logged packages using handheld devices to track deliveries in real time
  • Provided excellent customer service, handling inquiries and resolving delivery issues professionally
  • Loaded and organized packages to optimize delivery routes and minimize delays
  • Followed company safety procedures to prevent accidents and ensure secure package handling
  • Maintained delivery logs and reported issues such as damaged or missing packages
  • Worked in fast-paced environments, meeting strict deadlines and productivity goals

Warehouse Associate

Amazon.com
Middletown
08.2023 - 03.2024
  • Picked, packed, and scanned orders using handheld barcode scanners to ensure accuracy
  • Operated warehouse equipment, including pallet jacks and conveyor systems, to transport products
  • Sorted and organized inventory to maintain efficient workflow and minimize errors
  • Loaded and unloaded trucks with inbound and outbound shipments, ensuring proper handling
  • Followed strict safety procedures to prevent workplace accidents and ensure compliance
  • Worked in a fast-paced environment, meeting daily productivity and quality targets
  • Monitored and reported damaged or missing inventory to supervisors for resolution
  • Collaborated with team members to improve efficiency and maintain smooth operations

Package Handler

UPS
Newark
01.2023 - 05.2023
  • Sorted, scanned, and loaded packages onto trucks, ensuring accurate and efficient distribution
  • Lifted and moved packages weighing up to [X lbs] while following safety guidelines
  • Operated conveyor belts and loading equipment to streamline package processing
  • Inspected packages for damage and reported issues to supervisors
  • Worked in a fast-paced, physically demanding environment, meeting strict deadlines
  • Followed safety procedures and workplace regulations to prevent injuries and ensure compliance
  • Coordinated with drivers and team members to ensure timely package delivery
  • Maintained a clean and organized workspace to improve efficiency and workflow

Housekeeping Supervisor

Bluegreen Vacations
Branson
05.2021 - 01.2023
  • Managed and supervised housekeeping staff, ensuring cleanliness and organization of guest rooms and public areas
  • Trained and mentored new staff on cleaning procedures, safety standards, and customer service expectations
  • Created and managed daily work schedules, ensuring adequate coverage and efficient workflow
  • Inspected guest rooms and common areas to ensure they met company cleanliness and quality standards
  • Provided feedback and coaching to staff, addressing performance issues and maintaining high standards
  • Managed inventory of cleaning supplies and placed orders to maintain stock levels
  • Coordinated with other departments to meet guest requests and ensure prompt room turnover
  • Handled guest complaints and special requests, ensuring satisfaction and resolving issues promptly
  • Maintained safety standards by ensuring staff followed proper cleaning and handling procedures

Housekeeping Trainer/ Inspector

Westgate Resorts
Branson
03.2019 - 05.2021
  • Trained new housekeeping staff on cleaning techniques, safety protocols, and company standards
  • Developed and implemented training programs to improve efficiency and service quality
  • Conducted hands-on demonstrations and performance assessments to ensure adherence to cleanliness guidelines
  • Provided ongoing coaching and mentorship to enhance staff skills and productivity
  • Created training manuals and instructional materials to support consistent learning
  • Monitored and evaluated employee progress, providing constructive feedback and additional training as needed
  • Ensured compliance with health, safety, and sanitation regulations through continuous education
  • Collaborated with management to update training procedures and address operational needs

Room Attendant/Housekeeping

Marriott Vacations Worldwide
Branson
03.2017 - 03.2019
  • Cleaned and sanitized guest rooms including bathrooms, bedding, and furniture to meet company standards
  • Restocked guest amenities such as toiletries, towels, and linens, ensuring availability for guests
  • Reported maintenance issues such as broken equipment or plumbing problems to the appropriate department
  • Ensured cleanliness of public areas, including hallways, lobbies, and restrooms
  • Maintained inventory of cleaning supplies and notified supervisors when restocking was needed
  • Followed safety and hygiene protocols to ensure a safe and clean environment for guests and staff
  • Provided exceptional customer service by responding to guest requests and ensuring satisfaction
  • Worked efficiently to meet cleaning quotas while maintaining high standards of quality
  • Adhered to company policies regarding room setup, linen replacement, and safety procedures

Education

Certificate in Licensed Practical Nurse -

Instituto de Banca y Comercio Inc
Barranquitas, PR
05.2016

High school diploma -

Escuela Jose Rojas Cortes
Orocovis, PR
05.2015

Skills

  • Master Composter knowledge
  • Driving & Vehicle Experience
  • Communication skills
  • Teamwork & Collaboration
  • Training & Mentorship
  • Delivery Driver Experience
  • Problem Resolution
  • Logistics & Route Management
  • Waste management & Sustainability
  • Customer Service
  • Warehouse Operations
  • Time Management
  • Leadership

Certification

  • Master Composter, 10/01/23, Present, Certified in advanced composting techniques and organic waste management, with skills in maintaining compost systems and community education on sustainable practices.
  • Certified Housekeeping Field Training, 01/01/20, Present, Experienced housekeeping trainer with expertise in new hire training and team supervisor.
  • Defensive Driving Course, 03/01/15, Present, Trained in safe driving techniques, hazard awareness, and accident prevention strategies to enhance road safety and ensure responsible vehicle operation.
  • Driver's License, 02/01/25, 02/28/29

Awards

  • Employee of the month, 03/01/19, Awarded for outstanding performance, dedication, and exceeding company standards in productivity, quality, and customer services. Recognized for consistently demonstrating strong work ethic, teamwork, and leadership.
  • Guest Satisfaction award, 01/01/18, Recognized for providing exceptional service and ensuring a positive guest experience through attention to detail professionalism.

Languages

  • Spanish, Fluent
  • English, Fluent

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Delivery Driver

Gatelink
10.2024 - 01.2025

Warehouse Associate

Amazon.com
08.2023 - 03.2024

Package Handler

UPS
01.2023 - 05.2023

Housekeeping Supervisor

Bluegreen Vacations
05.2021 - 01.2023

Housekeeping Trainer/ Inspector

Westgate Resorts
03.2019 - 05.2021

Room Attendant/Housekeeping

Marriott Vacations Worldwide
03.2017 - 03.2019

Certificate in Licensed Practical Nurse -

Instituto de Banca y Comercio Inc

High school diploma -

Escuela Jose Rojas Cortes

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Daila Flores