Operations Assistant
Knighthood Commercial Cleaning Co.
05.2016 - 07.2021
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Provided administrative support with accurate document preparation and data entry.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Streamlined customer service processes, allowing for quicker resolution of queries and complaints.
- Assisted with preparation of operational reports, providing insights for strategic planning sessions.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Optimized scheduling and resource allocation for significant efficiency gains in project execution.
- Assisted in recruitment process, organizing interviews, and onboarding new staff to accelerate their integration into team.