Daileen Torres Bonilla
Apopka,FL
Summary
Spirited Leader committed to inspiring personal drive and self-confidence through motivational training and skills development. Employs example-based instruction style to build trust as hands-on leader and guarantee safety of activities. Believes in open, constructive communication between staff and team to set clear goals and build vision of excellence. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant General Store Manager and Area Coach Trainee
Taco Bell Company
Apopka, FL
09.2020 - Current
- Responsible for the operation of three restaurants
- Key responsibilities include recruiting, hiring, and developing Team Members, Shift Leaders, Assistant General Managers and General Managers
- Address performance issues and resolve in timely manner
- Manage budget and financial plans as a market
- Interact well with customers, management and team members, administrative duties, making orders, inventory, labor, cash, and security policies
- Solving customer complaints while ensuring customer satisfaction
- Managed performance of team members by conducting performance appraisals and recommending promotions
- Supported back-office procedures, including hiring and employment processes
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
- Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures
- Reversed poor performing store by revising systems, processes, training programs, and personnel
- Prepared payroll and maintenance budgets for corporate management approval
Multi Store Manager Macaronni Grill, Chilis, City Pub
HMS Host
Orlando, FL
01.2017 - 06.2020
- Hired and trained associates for several stores and was responsible for all development or personnel into promotional positions
- Coached associates and worked through termination situations
- Actively recruited and acquired quality associates for the district
- Trained and motivated associates to their full potential through coaching and counseling to meet sales, profits, and shrink goals
- Worked closely with the District Leader to achieve all goals set forth by the Company
- Consistently performed quality customer service, to set the standard for all associates
Education
Bachelor of Science - Organizational Leadership
Bellevue University
Bellevue, NE05-2025
AA - Industrial Engineering
Universidad del Turabo
Skills
- Operations Management
- Operational Excellence
- Cost Control
- Training Method Development
- Leadership Development
- Team-building activities
- Relationship Building
- Financial Planning
- P&L Analyst
Certification
- ServSafe, 02/2020, 05/2025
- Food Handler Certification
Timeline
Restaurant General Store Manager and Area Coach Trainee
Taco Bell Company
09.2020 - Current
Multi Store Manager Macaronni Grill, Chilis, City Pub
HMS Host
01.2017 - 06.2020
Bachelor of Science - Organizational Leadership
Bellevue University
AA - Industrial Engineering
Universidad del Turabo
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