Dailena Borabe Sanchez
Vero Beach,FL
Summary
Dynamic and bilingual professional with a proven track record in customer service and problem-solving, honed in diverse roles including cashier, volunteering and babysitting. Excelled in communication and time management, fostering customer loyalty and exceeding productivity goals. Fluent in English and Spanish, adept at ensuring positive customer experiences and resolving complaints efficiently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Walgreens
12.2022 - 07.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Learned duties for various positions and provided backup at key times.
Volunteer
Public Defender Office
01.2022 - 11.2022
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Kept case files updated, accurate and aligned with requirements.
Babysitter
01.2019 - 12.2021
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Communicated with parents regarding children's progress and development, raising any issues.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Provided first aid and care during emergencies, ensuring child safety at all times.
- Maintained open communication with parents about daily activities, behaviors, and concerns.
Education
High School Diploma -
Vero Beach High School
Vero Beach, FL05-2021
Skills
Communications skills: As a cashier I interacted with a variety of customers which helped me developed strong, verbal communication skills
Customer service: Dealt with diverse customer needs and succeed their expectations
Problem solving skills: Daily I would have to deal with difficult customers, and always make sure their shopping experience was great and this experience enhanced my ability to think on my feet and develop solution in real time
Time management: Throughout the day, I would have to balance multiple tasks during busy shifts only having a certain time to meet a goal or task, which helped me to develop strong time management skills
Patience and resilience: interacting with a variety of personalities on the daily helped me build patience and resilience I would interact with customers with challenging behaviors and personalities, always learning and ensuring them a great experience
Bilingual; I speak, write and read english and spanish fluently
Certification
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Walgreens
12.2022 - 07.2024
Volunteer
Public Defender Office
01.2022 - 11.2022
Babysitter
01.2019 - 12.2021
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
High School Diploma -
Vero Beach High School
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