Dailenis Martínez Castellanos
Fort Myers,FL
Summary
To obtain an entry position that will allow me to expand my horizons. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Clinics
Fort Myers, Florida
05.2023 - Current
- Vital Signs check and record patients' vital signs, such as blood pressure and temperature.
- Cleaning includes changing linens, cleaning up spills, and ensuring patients and doctors have what they need
- Infection control clean and sterilize areas to prevent the spread of infection
- Emotional support
- Communication answers phone calls at the nurse's station or from inside the patient's room.
- Documentation document all medical information
- Assisted physicians with patient examinations and procedures in various clinic settings.
- Managed patient intake and scheduling to ensure smooth clinic operations.
- Administered medications and vaccinations per physician instructions and protocols.
- Maintained accurate patient records using electronic health record systems.
- Educated patients on treatment plans, medications, and health management strategies.
- Collaborated with healthcare team to enhance patient care and workflow efficiency.
- Performed routine laboratory tests and processed specimens for analysis.
- Ensured compliance with clinic policies and healthcare regulations during daily tasks.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Filed insurance claims forms in accordance with applicable regulations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Nurse
Clinics
08.2019 - 09.2021
- Greeted and registered patients according to established protocols
- Assisted patients with documentation and confirmed accurate information was entered.
- Handled patient billing process, including collecting payments
- Informed patients of medical office procedures and policies
- Maintained and managed patients records
- Handled patient schedules
- Handled pharmacy needs for patients
- Assisted with scheduling hospital admissions, test, scan, etc.
- Safeguarded patient privacy and confidentiality
- Answered incoming call and handled inquiries.
- Preparation of medicines for patients
- Control of vital signs
- Administered medications and treatments as prescribed by healthcare providers.
- Monitored patient vital signs and reported changes to medical staff.
- Educated patients and families on health maintenance and disease prevention.
- Assisted in developing care plans tailored to individual patient needs.
- Collaborated with interdisciplinary teams to coordinate patient care effectively.
- Documented patient progress and interactions in electronic health records accurately.
- Provided emotional support to patients during difficult situations and recovery processes.
- Trained new nursing staff on clinic procedures and best practices for patient care.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Maintained a safe environment for both staff and patients through adherence to safety protocols.
- Administered medications and treatments in accordance with physician orders.
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Used sterile techniques to prepare patients for procedures.
- Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Educated patients on their medical condition, treatment plans, and self-care management techniques.
- Assisted physician with examinations, tests and procedures.
- Observed and carried out physician and nursing orders.
- Responded quickly and effectively in emergency situations utilizing advanced life saving skills when needed.
- Ensured that all documentation was accurate and up-to-date according to established guidelines.
- Answered patient and family questions to educate on optimal treatment procedures.
- Trained other nurses on patient care and daily tasks, supporting growth, and professional development.
- Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
- Participated in quality improvement initiatives in order to improve patient outcomes.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Collaborated with other healthcare professionals to develop individualized plans of care for each patient.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Monitored and managed various treatment and care interventions.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
Education
BACHELOR DREGREE - Medical Assistant and Phlebotomy
UNIVERSITY CIENCIAS MEDICAS
CIENFUEGOS, CUBA07-2021
Skills
- Microsoft Office Suite
- High level of accuracy
- Negotiation Skills
- Strong customer relations
- Very dedicated about work
- Experienced in monetary transactions
- Vital signs monitoring
- Electronic health records
- Infection control practices
- Laboratory sample processing
- Medication administration
- Patient scheduling
- Interdisciplinary collaboration
- Confidentiality compliance
- Health education delivery
- Time management
- Effective communication
- Emotional support provision
- Problem solving
- Attention to detail
- Telehealth coordination
- Team building
- Prescription refills
- Chemical solution preparation
- Clinical trial support
- Fluent in [languages]
- Diagnostic equipment expertise
- Medical billing
- Therapeutic procedures
- Medical office management
- Phlebotomy
- Family education
- Direct patient care
- Vital sign monitors
- Dementia and Alzheimer's care
- Insurance verification
- Indirect patient care
- Lab equipment operation
- Needs assessments
- Procedure assistance
- Professional bedside manner
- Emergency room procedures
- Immunization administration
- General housekeeping
- Maintaining confidentiality
- Medical billing and coding
- Quick problem solver
- Lab equipment calibration
- Diagnostic image processing
References
- Marlene Martinez, Personal, 239-20-09114
- George, Manager, 230-240-20897
Communication Skills
Dedicated individual looking very team-oriented and reliable
Timeline
Medical Assistant
Clinics
05.2023 - Current
Nurse
Clinics
08.2019 - 09.2021
BACHELOR DREGREE - Medical Assistant and Phlebotomy
UNIVERSITY CIENCIAS MEDICAS
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