Deanna Dailey
Customer Service Specialist
Atlanta,GA
Summary
Seasoned professional with a proven track record at Delta Airlines, adept in problem-solving and documentation. Excelled in enhancing customer satisfaction through meticulous attention to detail and superior organizational skills. Demonstrated proficiency in Microsoft Office, alongside a commitment to high-quality service standards, significantly improving booking processes and customer interactions.
Overview
11
11
years of professional experience
Work History
Reservations Sales Specialist
Delta Airlines
03.2023 - Current
- Improved customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Implemented quality control processes to minimize booking errors and maintain high levels of customer satisfaction.
- Provided grand level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved guest complaints promptly, ensuring satisfaction and safeguarding the company''s reputation for excellent service standards.
- Enhanced booking process for smoother transactions through regular system updates and maintenance.
- Provided exemplary customer support during elevated volume periods, maintaining professionalism under pressure.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Telephone Service Representative
AT&T
01.2020 - 04.2022
- Documented and detailed calls and complaints using call center's CRM database.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Approved and terminated customer contracts upon request.
- Exceeded performance metrics consistently through diligent attention to detail and strong commitment to customer satisfaction.
- Minimized escalations by identifying and addressing client needs.
- Managed difficult customer interactions with professionalism and empathy, deescalating situations through effective communication techniques.
- Maintained comprehensive knowledge of company policies, procedures, and product offerings to provide informed recommendations to customers.
Customer Service Representative
Chime Solutions
09.2017 - 01.2020
- Streamlined call center processes for improved efficiency and reduced wait times.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Medical Assistant/Laboratory Technician
Atlanta Institute for Medicine and Research
03.2014 - 09.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Education
No Degree - Bachelor in Science And Project Management
University of Phoenix
Phoenix, AZ02.2026
Medical Assistant - Biological Sciences
Everest College
Atlanta, Ga01.2013
Skills
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Active Listening
- Microsoft Office
- Self Motivation
- Analytical Thinking
- Documentation
- Reliability
- Critical Thinking
- Organizational Skills
Timeline
Reservations Sales Specialist
Delta Airlines
03.2023 - Current
Telephone Service Representative
AT&T
01.2020 - 04.2022
Customer Service Representative
Chime Solutions
09.2017 - 01.2020
Medical Assistant/Laboratory Technician
Atlanta Institute for Medicine and Research
03.2014 - 09.2017
No Degree - Bachelor in Science And Project Management
University of Phoenix
Medical Assistant - Biological Sciences
Everest College
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