Daili Dones
Miami
Summary
Responsible and friendly, able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Cash drawer balancing Payment processing Issue resolution Cash management Cash register operation Product recommendations Loss prevention Customer greeting Coin counting Customer assistance Merchandise restocking Cash counting machine operations
Overview
4
4
years of professional experience
Work History
Operator
PCS Wireless
01.2022 - Current
- Performed inspections and routine maintenance on equipment.
- Provided on-the-job training to newly hired workers and team members.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Performed quality checks to identify finish discrepancies.
- Kept accurate records of defective units or products.
Customer Service Associate
Aeropost
10.2020 - 10.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Solved problems with products and services by providing customers with technical support.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Customer Service Cashier
Taco Bell
09.2019 - 10.2020
- Welcomed customers, offering assistance to help find necessary store items
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Processed customer payments quickly and returned exact change and receipts.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
06.2021
undefined
Mcdonald's Corp
Miami, FL08.2019
undefined
Miami Senior High School
Miami, FL06.2018
Skills
- Operation and Control
- Organize Supplies
- Securing Materials
- Email Etiquette
- Customer Service
- Software Troubleshooting
- Understanding Customer Needs
- Problem Resolution
- Spanish Speaking
- Customer Satisfaction
- Answering Customer Questions
Timeline
Operator
PCS Wireless
01.2022 - Current
Customer Service Associate
Aeropost
10.2020 - 10.2021
Customer Service Cashier
Taco Bell
09.2019 - 10.2020
undefined
Mcdonald's Corp
undefined
Miami Senior High School