Dailin Cala
Miami,FL
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
7
7
years of professional experience
Work History
Cashier
Pollo Tropical
08.2017 - 02.2024
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Used POS system to enter orders, process payments and issue receipts.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Answered questions about store policies and addressed customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Associate of Arts - Biology
Miami Dade College
Miami, FL12.2024
Skills
- Work Ethic and Integrity
- Wire Transfers
- Loss Prevention
- Point of sale operation
- Cash handling and management
- Refund handling
- Adaptable and Flexible
- Customer Transactions
- Issue Resolution
- Return and Exchange Processing
- Purchase assistance
- Problem-Solving
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cashier
Pollo Tropical
08.2017 - 02.2024
Associate of Arts - Biology
Miami Dade College
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