Dailin Cala

Pollo Tropical

08.2017 - 02.2024

Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Used POS system to enter orders, process payments and issue receipts.
Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Answered questions about store policies and addressed customer concerns.
Worked with floor team and managers to meet wide range of customer needs.
Processed refunds and exchanges in accordance with company policy.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Welcomed customers and helped determine their needs.
Greeted customers entering store and responded promptly to customer needs.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.