Dailin Leon
Miami,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Children's Paradise Academy
14237 SW 42nd St, Miami, FL, 33175
04.2022 - 02.2023
- Supervised day-by-day operations to meet performance, quality and service expectations.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Offered hands-on assistance to parents, assessing needs
Lead Pawnbroker
Value Pawn And Jewelry
717 SW 17th AVE, Miami, FL,33135
11.2017 - 02.2022
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Made loans on items after closely inspecting item values, collecting payments or tangible property as collateral.
- Processed payments, handled cash and securely initiated bank deposits for $ revenue-grossing pawn shop.
- Priced and resold items that remained unclaimed by owners.
Cashier/ Customer Service
Win Dixie Supermarket
06.2015 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
GED -
Hialeah Senior High School
251 E 47th St, Hialeah, Fl, 3301306.2015
Skills
- Customer Service and Satisfaction
- Managing multiple priorities
- Scheduling and Coordinating
- Money Handling
- Customer Relations
- Effective Selling Techniques
- Product and Service Knowledge
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist
Children's Paradise Academy
04.2022 - 02.2023
Lead Pawnbroker
Value Pawn And Jewelry
11.2017 - 02.2022
Cashier/ Customer Service
Win Dixie Supermarket
06.2015 - 01.2018
GED -
Hialeah Senior High School