Dailin Valdes Borges
Miami,FL
Summary
Dynamic customer service professional with a proven track record at Vida Medical Center, excelling in problem resolution and communication. Recognized for attracting and retaining customers while demonstrating strong organizational skills. Adaptable and dependable, I thrive in fast-paced environments, ensuring customer satisfaction through effective teamwork and a positive attitude.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Vida Medical Center
Customer Service Department
01.2025 - Current
- Receiving customer complaints, comments, and suggestions to share with managers and improve service.
- Providing guidance to customers on different products and services.
- Processing information provided by customers during each call.
- Attracting new customers and retaining potential customers.
- Handling customer calls, responding to their questions and needs.
- Monitoring service and incidents reported by customers.
- Forwarding customer service requests to specialized departments.
- Providing personal customer service to resolve their concerns.
- Punctually adhering to work schedules during the workday.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Center of Medical Excelent
Customer Service Department
10.2017 - 07.2024
- Receiving customer complaints, comments, and suggestions to share with managers and improve service.
- Providing guidance to customers on different products and services.
- Processing information provided by customers during each call.
- Attracting new customers and retaining potential customers.
- Handling customer calls, responding to their questions and needs.
- Monitoring service and incidents reported by customers.
- Forwarding customer service requests to specialized departments.
- Providing personal customer service to resolve their concerns.
- Punctually adhering to work schedules during the workday.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Care Vantage Medical Center
Customer Service Department
03.2015 - 06.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Receiving customer complaints, comments, and suggestions to share with managers and improve service.
- Providing guidance to customers on different products and services.
- Processing information provided by customers during each call.
- Attracting new customers and retaining potential customers.
- Handling customer calls, responding to their questions and needs.
- Monitoring service and incidents reported by customers.
- Forwarding customer service requests to specialized departments.
- Providing personal customer service to resolve their concerns.
- Punctually adhering to work schedules during the workday.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Las Mercedes Medical Center
Customer Service Department
05.2014 - 06.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Receiving customer complaints, comments, and suggestions to share with managers and improve service.
- Providing guidance to customers on different products and services.
- Processing information provided by customers during each call.
- Attracting new customers and retaining potential customers.
- Handling customer calls, responding to their questions and needs.
- Monitoring service and incidents reported by customers.
- Forwarding customer service requests to specialized departments.
- Providing personal customer service to resolve their concerns.
- Punctually adhering to work schedules during the workday.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Interamerica Medical Center
Customer Service Department
08.2011 - 06.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Receiving customer complaints, comments, and suggestions to share with managers and improve service.
- Providing guidance to customers on different products and services.
- Processing information provided by customers during each call.
- Attracting new customers and retaining potential customers.
- Handling customer calls, responding to their questions and needs.
- Monitoring service and incidents reported by customers.
- Forwarding customer service requests to specialized departments.
- Providing personal customer service to resolve their concerns.
- Punctually adhering to work schedules during the workday.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
Associate of Arts -
5 of November
Cuba 07-2007
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Computer skills
- Organizational skills
- Decision-making
- Problem resolution
- Verbal communication
- Multitasking Abilities
Timeline
Vida Medical Center
Customer Service Department
01.2025 - Current
Center of Medical Excelent
Customer Service Department
10.2017 - 07.2024
Care Vantage Medical Center
Customer Service Department
03.2015 - 06.2017
Las Mercedes Medical Center
Customer Service Department
05.2014 - 06.2015
Interamerica Medical Center
Customer Service Department
08.2011 - 06.2014
Associate of Arts -
5 of November