Created and deployed best practices to improve efficiency and reduce defects.
Monitored performance and generated reports detailing quality of product and defect rates.
Evaluated components and final products against quality standards and manufacturing specifications.
Human Resources Specialist
UEB Services
Habana , Cuba
01.2009 - 12.2011
Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
Daycare Educator
School
Habana , Cuba
05.1988 - 02.1997
Maintained effective schedule balance between rest periods, active play and instruction.
Enforced rules and managed behavior through developmentally appropriate discipline.
Assisted children with putting on coats and cold-weather gear before going outside.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.