Daily Martinez
Orlando,FL
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 20 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Everise
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Assistant Dispatcher
Farhills Logistic
10.2019 - 08.2022
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Answered customer questions regarding shipments.
- Maintained safe driving habits to protect property and general public on roadways.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Costumer Service
AquaExpress
07.2017 - 09.2019
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered incoming telephone calls to provide store, products and services information.
- Explained benefits, features and recommendations to maximize client retention.
- Organized client contracts, records, reports and agendas to strengthen traceability.
Human Resources Generalist
Genica
05.2015 - 05.2017
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
- Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Conducted employee hiring and exit interviews.
- Created and modified job descriptions within all departments.
- Designed new employee packages and sent out via mail and e-mail.
- Organized employee schedules, department phone lists and business card orders.
- Collaborated with various departments to gain insight on project productivity, plan improvements and gauge effectiveness and update projects to meet company objectives and long-term goals.
- Implemented controls to promote diversity in hiring process.
Senior Human Resources Generalist
De Candido
08.2009 - 04.2015
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
- Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
- Conducted employment verification and background investigation to facilitate hiring process.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Initialized background checks for potential new hires.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Planned corporate events, conventions, meetings and gatherings.
- Created recruitment strategies to find best candidates for each opening.
- Led special training courses such as yearly sexual harassment seminars.
Education
Dental Administrative Assistant -
Dental Training For You
Orlando, FL10.2022
Bachelor of HR - Human Resources Management
Rafael Belloso Chacin University
Venezuela01.2001
Skills
- Verbal and Written Communication
- Customer Service
- Translation and Interpretation Services
- Creative Problem Solving
- Multitasking and Prioritization
- Customer Retention Strategies
- Call Documentation
- Company Policies and Procedures Training
- Interpersonal Communication
- Critical Thinking
- Data Entry
- Scheduling
- Appointment Scheduling
- Complaint Resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Everise
07.2023 - Current
Assistant Dispatcher
Farhills Logistic
10.2019 - 08.2022
Costumer Service
AquaExpress
07.2017 - 09.2019
Human Resources Generalist
Genica
05.2015 - 05.2017
Senior Human Resources Generalist
De Candido
08.2009 - 04.2015
Dental Administrative Assistant -
Dental Training For You
Bachelor of HR - Human Resources Management
Rafael Belloso Chacin University