Dailyn Melchner
Summary
Outgoing and friendly customer service representative with 4+ years of experience providing incomparable customer service and maintaining a polite, friendly, and professional demeanor. Consistently worked in a team environment while remaining self-motivated and competitive. Exceptional sales representative with 4+ years of experience providing lifelong customer service to thousands of members. Exceptional sales representative with 4+ years of experience providing life-long customer service to thousands of members. Exceptional server with 1 year of experience. Offer a positive attitude and excellence at managing shifts. Able to work with minimal supervision and set up and maintain equipment according to company standards. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Hardworking and passionate employee with strong skills eager to secure a position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Trailer Haul Concrete & Rock Co
11.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Improved operational efficiencies with customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick up.
- Answered constant flow of customer calls with minimal wait times.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
Cashier/Server/Line Cook
Farmer Boys
12.2021 - 06.2023
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the restaurant and equipment.
- Maintained a clean and safe work environment, resulting in a reduction in complaints filed with management and an increase in crew satisfaction.
- Provided great customer service and was involved in training new team members.
- Monitored inventory of more than 100 ingredients/items.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards.
- Operated POS cash register, handling an average of 50-75 transactions daily, and maintained a balanced cash drawer, ensuring accurate accounting during and at the end of each shift.
- Assisted in the training of new cashiers, cooks, and servers.
- Used a complete cash receipt system to track daily sales and inventory and calculate tips.
- Communicated with customers daily, provided friendly and courteous service, and answered questions.
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Volunteer
Stanislaus County Animal Shelter
02.2018 - 10.2018
- Provide support and assistance to animals throughout the day
- Fill in for other volunteers as needed
- Address concerns promptly and adapt to each animal's needs: bathing, feeding, providing water, cleaning enclosures, walking, playing, etc
- Greeted visitors and answered questions about programs, requirements, and opportunities
- Maintained clean, neat, and operational facilities to serve all program needs
- Assisted with special events and programs
- Met with other volunteers and program leaders to discuss new service opportunities.
Education
Currently Attending - Biology
CSU Stanislaus
Turlock, CA05.2026
High School Diploma -
Central Valley High School
Ceres, CA06.2022
Skills
- Customer service/support
- Food service
- Communication skills
- Time management
- English
- Leadership
- Guest services
- Serving
- Kitchen experience
- Basic math
- Sanitation
- Cash handling
- Cooking
- Cashiering
- Sales
- Organizational skills
- Team Collaboration
- Appointment Scheduling
- Multi-Line Phone Systems
- Complex Problem-Solving
- Product Knowledge
- Customer Complaint Resolution
- POS System Operation
- Refunds and Exchanges
- Problem Solving
- Multitasking
- Positive Attitude
Timeline
Cashier/Server/Line Cook
Farmer Boys
12.2021 - 06.2023
Customer Service Associate
Trailer Haul Concrete & Rock Co
11.2019 - Current
Volunteer
Stanislaus County Animal Shelter
02.2018 - 10.2018
Currently Attending - Biology
CSU Stanislaus
High School Diploma -
Central Valley High School
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