Summary
Overview
Work History
Education
Skills
Volunteer Experience
Skills
Timeline
Generic

Dailyn Melchner

Sacramento,CA

Summary

Customer service professional with a strong history at Trailer Haul Concrete & Rock Co, focused on improving customer satisfaction and retention rates. Expertise in complaint resolution and cash handling, leading to streamlined processes that reduced wait times and enhanced accuracy. Committed to delivering exceptional service and driving operational efficiency.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

TRAILER HAUL CONCRETE & ROCK CO
Modesto, CA
11.2019 - Current
  • Delivered personalized service to over 1,000 customers, boosting retention and satisfaction.
  • Reduced customer wait times by 20% through streamlined checkout processes.
  • Improved invoice tracking, cutting errors by 30% via database and spreadsheet management.
  • Balanced cash drawer with 100% accuracy across all shifts.

Cashier / Server / Line Cook

FARMER BOYS
Ceres, CA
12.2021 - 06.2023
  • Handled 50–75 daily transactions while maintaining 98% accuracy in cash reconciliation.
  • Trained 10+ new hires, enhancing onboarding efficiency and team cohesion.
  • Monitored inventory and reduced waste by 15% through proactive stock management.

Volunteer

STANISLAUS COUNTY ANIMAL SHELTER
02.2018 - 10.2018
  • Provided care and support to shelter animals, including feeding, cleaning, and walking.
  • Assisted visitors with questions and helped promote adoption programs.
  • Supported event coordination and ensured a clean and welcoming facility.

Education

Associate of Science - Biology

American River College
Sacramento, CA
05.2026

High School Diploma -

Central Valley High School
Ceres, CA
06.2022

Skills

  • Customer service and support
  • Complaint resolution
  • Sales and product knowledge
  • POS operation
  • Refunds and exchanges
  • Communication skills
  • Time management
  • Appointment scheduling
  • Multi-line phone systems
  • Cash handling
  • Basic math
  • Sanitation and cooking
  • Inventory monitoring

Volunteer Experience

Volunteer, Stanislaus County Animal Shelter, 02/01/18 - 10/01/18, Provided care and support to shelter animals, including feeding, cleaning, and walking., Assisted visitors with questions and helped promote adoption programs., Supported event coordination and ensured a clean and welcoming facility.

Skills

Customer Service & Support, Customer Complaint Resolution, Sales & Product Knowledge, POS System Operation, Refunds & Exchanges, Communication Skills, Time Management, Appointment Scheduling, Multi-Line Phone Systems, Cash Handling & Cashiering, Basic Math, Sanitation & Cooking, Inventory Monitoring

Timeline

Cashier / Server / Line Cook

FARMER BOYS
12.2021 - 06.2023

Customer Service Associate

TRAILER HAUL CONCRETE & ROCK CO
11.2019 - Current

Volunteer

STANISLAUS COUNTY ANIMAL SHELTER
02.2018 - 10.2018

Associate of Science - Biology

American River College

High School Diploma -

Central Valley High School

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