Bilingual Auto Claims Manager
American Family Insurance Company
Miami, FL
10/01/21 - Current
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Review claims to determine coverage, liability, and the extent of damages. This may involve examining accident reports, witness statements, photos, and other evidence.
- Negotiate with claimants, policyholders, and third parties to settle claims fairly and efficiently.
- Handle disputes that arise during the claims process, working to find resolutions that satisfy all parties involved.
- Ensure that claims processing procedures comply with industry regulations and company policies.
- Interact directly with customers to address concerns, answer questions, and provide updates on the status of their claims.
- Analyze claims data to identify trends, assess the effectiveness of claims processes, and make recommendations for improvements.
