Dailyn Townes
Fort Wayne,IN
Summary
Dynamic hospitality professional with a proven track record at Salvatori's Hospitality Group, excelling in customer relations and service recovery. Adept at multitasking and optimizing workflows, I foster strong interpersonal connections while ensuring a welcoming atmosphere. Committed to maintaining high standards of service and enhancing guest experiences through attention to detail and teamwork.
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Driven Busser with a decade of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Motivated Summer Camp Counselor promoting three years of experience helping children to develop life skills while building relationships and having fun. Compassionate individual known for communicating well with others, problem solving, and managing time. Dedicated to promoting procedures and measures to encourage safety while never forgetting to laugh once in a while.
Overview
8
8
years of professional experience
Work History
Ambassador
Salvatori's Hospitality Group
- Current
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Greeted customers and clients to create welcoming atmosphere.
Host/Greeter
ObiCai Restaurant Group
08.2017 - 12.2025
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Busser
ObiCai Restaurant Group
08.2017 - 12.2025
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Trained new staff in bussing and cleaning procedures.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Lead Summer Camp Counselor
Salvation Army
05.2023 - 07.2023
- Organized and guided group activities by leading, coaching, and participating with campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Supported children by actively listening and offering encouragement.
- Implemented camp activities fostering physical, social, and emotional growth.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
Lifeguard
Salvation Army
05.2023 - 07.2023
- Monitored safety of guests in and around swimming pool.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Responded to emergency situations in a timely, efficient manner.
Education
High School Diploma -
Homestead High School
06-2017
Skills
- Hospitality and accommodation
- Telephone reception
- Station restocking
- Hazardous chemical handling
- Workflow optimization
- Detail-oriented
- Multitasking proficiency
- First aid training
- Strong interpersonal skills
- Front of house organization
- Role modeling
Certified Sneaker Designer
DESIGN AND MARKETING SUCCESS IN THE FOOTWEAR INDUSTRY
Dailyn Townes was able to design, launch, and successfully market a unique and limited edition design using the AliveShoes platform. A remarkable achievement of success for both marketing and design talent. The design created by Dailyn Townes has been successfully produced by Italian Mastercrafters, distributed, and sold to the public.
Hobbies and Interests
- Gym Workouts
- High-Intensity Interval Training
- Passionate about balancing physical health with mental and emotional wellness.
- Volunteering for community initiatives to give back to local communities and make a positive impact.
- Backpacking and Hiking
- Reading
- Fashion and Style
- Participate in Indoor and Beach Volleyball, as recreational activities to maintain physical fitness.
Timeline
Lead Summer Camp Counselor
Salvation Army
05.2023 - 07.2023
Lifeguard
Salvation Army
05.2023 - 07.2023
Host/Greeter
ObiCai Restaurant Group
08.2017 - 12.2025
Busser
ObiCai Restaurant Group
08.2017 - 12.2025
Ambassador
Salvatori's Hospitality Group
- Current
High School Diploma -
Homestead High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The mystery of human existence lies in not just staying alive, but in finding something to live for.
Fyodor Dostoevsky
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Team Building / Company RetreatsPersonal development programsHealthcare benefitsWork-life balanceCompany CultureFlexible work hoursPaid time off4-day work weekLanguages
English
Native or Bilingual
Spanish
Limited Working
Interests
Working Out
High-Intensity Interval Training
Reading
Passionate about balancing physical health with mental and emotional wellness
Volunteering for community initiatives to give back to local communities and make a positive impact
Backpacking and Hiking
Fashion and Style
Participate in Indoor and Beach Volleyball, as a recreational activity to maintain physical fitness