Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Interests
Timeline
Hi, I’m

Dailyne Valmont

Vdailyne@gmail.com
(321)330-7684,FL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments.

Overview

5
years of professional experience
3
years of post-secondary education
1
Language

Work History

Loews Hard Rock Hotel
Orlando, FL

Front Desk Agent
04.2021 - 02.2023

Job overview

  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Collected room deposits, fees, and payments.

Loews Sapphire Falls Resort
Orlando, FL

Barista
12.2018 - 03.2020

Job overview

  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Westgate Lakes Resort & Spa
Orlando, FL

Front Desk Agent
09.2018 - 03.2019

Job overview

  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

24-7 Intouch Orlando
Altamonte Springs, FL

Customer Service Associate
04.2018 - 09.2018

Job overview

  • Developed and actualized customer service initiatives to decrease wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Oak Ridge High School
Orlando, FL

High School Diploma
08.2012 - 05.2015

University Overview

Skills

Registration processing

undefined

Accomplishments

Accomplishments
  • Developed revenue streams for the hotel by informing guests of the establishment's array of services including the spa, salon, upscale restaurants and the casino.
  • Documented and resolved guest complaining about unsatisfied experience within the Hotel which led to them giving back positive Feedbacks.
  • Received a job promotion within 6 months of hire date due to outstanding performance.
  • Assisted concierge with special projects, completing tasks ahead of schedule.
  • Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.

Software

Typing

Interests

Communication tools

Timeline

Front Desk Agent
Loews Hard Rock Hotel
04.2021 - 02.2023
Barista
Loews Sapphire Falls Resort
12.2018 - 03.2020
Front Desk Agent
Westgate Lakes Resort & Spa
09.2018 - 03.2019
Customer Service Associate
24-7 Intouch Orlando
04.2018 - 09.2018
Oak Ridge High School
High School Diploma
08.2012 - 05.2015

Similar Profiles

CREATE PROFILE
Dailyne ValmontVdailyne@gmail.com