Dailynn Valencia
San Felipe Pueblo
Summary
Dynamic professional with a proven track record at Water Solar Systems, and Hyatt regency tamaya. Excelling in customer issue resolution and efficient multitasking. Demonstrated ability to enhance customer satisfaction and streamline operations, leveraging advanced computer skills and a calm disposition. Trained peers, underscoring a commitment to excellence and teamwork.
Developed exceptional communication and customer service skills in high-volume, customer-focused environment. Seeking to transition into new field, leveraging strong problem-solving and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Water Solar Systems
03.2022 - 06.2024
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Host /server
Hyatt Regency Tamaya.
05.2021 - 03.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
Diploma -
Bernalillo Highschool
148 Spartan Alley Bernalillo, NM 87004 United Stat06.2021
Skills
- Resolving issues
- Communicating with clients
- Complaint resolution
- Appointment scheduling
- Calm disposition
- Call controlling
- Computer skills
- Calm under pressure
- Following scripts
- Sales and upselling
- Time management
- Flexible and adaptable
- Multitasking Abilities
- Organization and time management
Timeline
Call Center Representative
Water Solar Systems
03.2022 - 06.2024
Host /server
Hyatt Regency Tamaya.
05.2021 - 03.2023
Diploma -
Bernalillo Highschool
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