Daimarin Rodriguez
Stuart,FL
Summary
Professional Summary
Detail-oriented and bilingual (English/Spanish) Front Desk Coordinator with over 6 years of experience in healthcare, nonprofit, and customer service environments. Proven ability to manage high-volume client intake, appointment scheduling, insurance verification, and administrative tasks with accuracy and professionalism. Recognized for delivering exceptional customer service, maintaining strict HIPAA compliance, and improving operational efficiency. Adept at supporting mental health services and collaborating with diverse teams to ensure smooth day-to-day operations.
Overview
10
10
years of professional experience
Work History
Intake Coordinator
Center For Child Counseling
10.2023 - Current
- Delivered exceptional front-desk customer service, welcoming clients and managing high-volume phone and email communications.
- Conducted client prescreens, gathered demographic and insurance information, and ensured accurate data entry into EMR systems.
- Scheduled and coordinated client appointments, maintained waitlists, and assigned cases to appropriate therapists.
- Verified insurance coverage for new and existing clients, collaborated with finance and clinical teams to resolve issues.
- Maintained client confidentiality and compliance with grant and contract reporting through accurate data entry and records management.
- Provided resources to families and therapists, supported interdepartmental coordination, and assisted with intake and medical records processes.
- Contributed to agency operations through administrative support, participation in staff meetings, and coordination of special projects or events.
Front Desk Receptionist
American Pediatric Dental Group
03.2020 - 10.2023
- Greet patients when they arrive at the dentist's office
- Schedule appointments for patients
- Maintain patient accounts and records
- Prepare and send patient bills
- Assist patients in filling out required intake and medical forms
- Confirm appointments with patients via phone or email
- Manage and organize specialist referrals
- Inform patients of payment options if applicable
- Perform basic accounting tasks such as taking patient payments and preparing billing statements
- Update patient insurance information
- Maintain petty cash available in the dental office
- Ensure reception area is maintained and professional in appearance
Front Desk Receptionist
IDental
09.2017 - 03.2020
- Greet patients when they arrive at the dentist's office
- Schedule appointments for patients
- Maintain patient accounts and records
- Prepare and send patient bills
- Assist patients in filling out required intake and medical forms
- Confirm appointments with patients via phone or email
- Manage and organize specialist referrals
- Inform patients of payment options if applicable
- Perform basic accounting tasks such as taking patient payments and preparing billing statements
- Update patient insurance information
- Maintain petty cash available in the dental office
- Ensure reception area is maintained and professional in appearance
Phone Agent
Dr. Choice
06.2015 - 09.2017
- Greeting patients professionally both in person and on the phone
- Quickly answering or properly referring questions and issues
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Notifying providers of patient arrivals
- Comforting patients by anticipating anxieties and effectively answering questions
- Ensuring availability of treatment information by retrieving and updating patient records
- Verifying financial records and collecting patient charges while filing and expediting third-party claims
Education
High school or equivalent -
Skills
Skills Summary
- Client Services & Communication: Bilingual (English/Spanish); expert in client intake, scheduling, and delivering high-quality customer service across healthcare and nonprofit settings
- Administrative Support: Skilled in office administration, data entry, EMR systems, and Microsoft Office Suite (Word, Excel, PowerPoint)
- Insurance & Compliance: Proficient in insurance verification, billing procedures, and maintaining HIPAA compliance with sensitive medical records
- Efficiency & Organization: Strong multitasking, time management, and problem-solving skills with a track record of improving operational workflows
- Healthcare & Mental Health Knowledge: Trained in Trauma-Informed Care, Youth Mental Health First Aid, and Level 2 Mental Health Consultation
Section name
Authorized to work in the US for any employer
Timeline
Intake Coordinator
Center For Child Counseling
10.2023 - Current
Front Desk Receptionist
American Pediatric Dental Group
03.2020 - 10.2023
Front Desk Receptionist
IDental
09.2017 - 03.2020
Phone Agent
Dr. Choice
06.2015 - 09.2017
High school or equivalent -
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