Daimion Goldsmith
Apopka,USA
Summary
Team-focused Housekeeping Supervisor with exemplary leadership, training and management abilities. Consistent in monitoring and motivating staff for exceptional performance. Highly experienced in [Type] environments.
Overview
28
28
years of professional experience
Work History
Housekeeping Supervisor
Mystic Dunes Resort & Golf
05.2021 - 01.2024
- Organize employee shifts, train and motivate team members
- Check private and public areas for tidiness
- Take inventory and order supplies, ensuring maintenance of equipment
- Call repairmen for undertaking repair work
- Provide customer service and helping staff in performing their duties
- Fix time targets for housekeeping staff
- Maintained performance by assigning daily work tasks to employees
- Coordinated staff schedules to meet forecasted housekeeping needs
- Monitored room occupancy and reported check-outs and vacancies to reservations team
- Supervised performance of housekeeping and laundry staff through personal inspections and other quality control measures
- Worked with purchasing department to maintain cleaning supply and equipment inventory
- Created detailed checklists for each area of responsibility in order to maintain consistent cleaning standards across property
- Addressed guest concerns regarding housekeeping issues and resolved problems promptly
- Enforced company policies and guidelines among housekeeping department staff
- Scheduled housekeeping staff shifts, ensuring adequate coverage for all areas
- Reviewed employee timesheets for accuracy before submitting payroll information to management
- Conducted regular meetings with housekeeping team members to discuss goals, expectations, and progress
- Supervised housekeeping staff to ensure cleanliness and sanitation of hotel rooms
- Coordinated deep-cleaning projects as needed, including carpet shampooing or furniture polishing
- Delegated tasks to housekeeping team members, prioritizing daily workload efficiently
- Assisted in hiring and training new housekeeping employees
- Collaborated with front desk and maintenance teams to address any guest needs or room issues quickly
- Supported smooth operations by providing vacant room discrepancy reports and departure reports
- Ensured that all lost-and-found items were properly catalogued and stored securely
- Provided ongoing feedback to team members on performance, offering constructive criticism where necessary
- Fostered positive work environment through effective communication and teamwork among staff members
- Implemented safety procedures for use of chemicals, equipment, and tools by housekeeping staff
- Ordered necessary cleaning supplies and equipment, maintaining inventory levels within budget constraints
- Monitored guest satisfaction scores related to cleanliness; made adjustments as needed in response to feedback
- Conducted regular inspections of guest rooms and public spaces to maintain high standards of cleanliness
- Trained new employees on proper cleaning techniques and procedures
Night Auditor
Quality Inn
02.2019 - 11.2021
- Checking in guests, handling their requests and taking reservations
- Balance accounts from the day shift
- Check in guests arriving at night, and post credit card payment
- Respond to guest complaints, requests and emergencies
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations
- Schedule guest wake-up calls and reservations for the following day
- Verified guest charges against records and accounts receivable transactions for each department
- Produced and distributed daily reports detailing business activities and revenue
- Balanced revenue and settlement accounts on nightly basis
- Performed routine clerical tasks such as filing, photocopying, and organizing documents
- Conducted security checks throughout hotel property to ensure guest safety and prevent potential issues
- Maintained strict confidentiality of sensitive guest information at all times
- Prepared accurate and detailed reports on nightly audit findings
- Posted daily rates, taxes and special charges when updating guest records
- Processed credit card payments for guest stays and other services rendered by hotel
- Managed inventory of supplies needed for front desk operations, ordering additional items
- Collaborated with team members to ensure efficient operation of front desk during night shifts
- Managed guest reservations, room assignments, and special requests
- Updated reservation system with new bookings, cancellations, and modifications as needed
- Backed up front desk, handling diverse customer and operational issues throughout night
- Responded to guest inquiries, complaints, and requests promptly and professionally
- Monitored hotel occupancy levels to assist in revenue management strategies
Customer Service Representative
Concentrix
09.2017 - 01.2019
- Monitor support functions and provide direction
- Develop and lead the operation team
- Addressing concerns or complaints and providing important information
- Ensure every customer is satisfied with their experience with the company and its products or service
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Documented, researched and resolved customer service issues
- Managed customer calls efficiently in fast-paced call center environment
- Handled customer inquiries, payments and service requests
- Met personal, team and company goals in customer service environment
- Collaborated across departments to resolve customer-related issues
- Enhanced customer satisfaction with fast, knowledgeable service
- Built trusting relationship with customers to better understand needs
- Answered inbound calls to handle various concerns, set appointments and close sales
- Delivered fast and friendly service to handle questions and service complaints
- Anticipated needs and resolved problems to keep customers happy
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Answered customer inquiries via phone, email, and chat
- Informed customers of promotions and special offers to increase sales
- Monitored social media platforms for relevant customer feedback and responded accordingly
- Maintained customer records by updating account information in database
- Maintained high level of knowledge regarding current promotions, discounts, or special offers available
District Manager
Kentucky Fried Chicken
01.1996 - 06.2015
- Monitor support functions and provide direction for store management
- Develop and lead the operations team
- Develop and implement the operating budget, health and safety management plans, and operational Improvements
- Ensure the store meet and maintained food cost and other budget requirements
- Make sure the store is up to standards with cleanliness and customer satisfaction
- Communicate with all Managers via email or phone of changes in the stores
- Provide training and mentorship to all unit managers at store
- Analyzed key metrics and developed actionable solutions to close gaps, reduce operational deficiencies and financial risks
- Evaluated operational reports and financial data to monitor district operations
- Revamped operation manuals, training programs and job descriptions to improve district operations
- Mentored and developed store managers, preparing them for potential promotion opportunities
- Nurtured company growth through extensive marketing, advertising and direct customer care
- Developed managers into successful leaders through training and hands-on support
- Addressed customer concerns and feedback promptly, implementing resolutions as needed
- Fostered positive work environment that encouraged teamwork and collaboration among employees
- Built and maintained successful teams, directing, motivating and disciplining staff
- Assessed competitor activity within region, adjusting business strategies as necessary
- Executed well-coordinated promotional strategies and waste-reduction initiatives to boost profits
- Implemented, coordinated and managed different operations across assigned district
- Monitored operations to check and enforce regulatory and procedural compliance
- Ensured compliance with company policies and procedures at all stores within district
Education
Diploma - Food Service Management, Customer Service Management Training
Jones High School
01.1994
Skills
- Room occupancy verification
- Staff Scheduling
- Task assignment
- Cleaning techniques
- Resource allocation
- Guest relations
- Cleaning and sanitation
- Customer service
- Customer service-focused
Timeline
Housekeeping Supervisor
Mystic Dunes Resort & Golf
05.2021 - 01.2024
Night Auditor
Quality Inn
02.2019 - 11.2021
Customer Service Representative
Concentrix
09.2017 - 01.2019
District Manager
Kentucky Fried Chicken
01.1996 - 06.2015
Diploma - Food Service Management, Customer Service Management Training
Jones High School
Referencesavailable
True
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