Daimiri Sanjurjo Esquea
Fayetteville,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Quality Assurance Analyst
Assurance Health Care Financial Services
03.2022 - 03.2024
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Pharmacy Assistant
Walgreen's Pharmacy
03.2020 - 03.2022
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Kept prescription drugs and controlled substances safe and secure in pharmacy.
- Promoted pharmacy services to patients and medical providers.
Manager on Duty
Verizon
03.2017 - 03.2020
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
- Led successful cross-functional projects to drive business growth and improve operational efficiency.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Verizon Sales Associate
Verizon
03.2014 - 03.2017
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
Associate of Arts - Marketing Management And Research
Northeast Texas Community College
Mount Pleasant, TX04.2022
High School Diploma -
Oakridge High School
Orlando, FL03.2014
Skills
- Quality Assurance
- Data Analysis
- Excellent Communication
- Relationship Building
- Teamwork and Collaboration
- Problem-Solving
- Friendly, Positive Attitude
- Microsoft PowerApps
- Verbal and written communication
- Complex Problem-Solving
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Quality Assurance Analyst
Assurance Health Care Financial Services
03.2022 - 03.2024
Pharmacy Assistant
Walgreen's Pharmacy
03.2020 - 03.2022
Manager on Duty
Verizon
03.2017 - 03.2020
Verizon Sales Associate
Verizon
03.2014 - 03.2017
Associate of Arts - Marketing Management And Research
Northeast Texas Community College
High School Diploma -
Oakridge High School
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